Principal Operational Excellence
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Responsible for an operational excellence initiative and the establishment of a standard incident process across Data and Analytics (DNA). Implements a framework which facilitates an operating environment to deliver a consistent best-in-class customer experience and flawless execution. Provides overall program management and thought leadership to problem solve and implement solutions across key dimensions: operational performance, incident management, process design, policies and product decisions, technology applications (code quality), stability of the systems environment, development of controls/metrics and overall improvements to technology infrastructure and service delivery.
Responsibilities
- Drive organizational engagement for initiatives that drive operational excellence. Includes but not limited to implementing the strategy and ensuring standards/processes are aligned to support goals.
- Implement an operational excellence framework and provide solutions to value streams to implement the components.
- Improve capture, documentation of incidents and root cause identification; develop sustainable process to implement which value streams can execute.
- Identify effectiveness of operational risk management processes and develop controls to ensure adherence to risk management standards.
- Coordinate with leaders of Operational Excellence initiatives across lines of business to ensure application of best practices and establish enterprise standards where appropriate.
- Provide timely communication and transparency; work across key stake holders proactively communicating with all levels of the organization to drive implementation, execution and continuous improvement.
Minimum Qualifications
At a minimum, here’s what we need from you:
- Bachelor's Degree in Accounting, Business, Finance, Information Technology, Engineering, Arts or related field.
- 6+ years of experience in Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related
- In lieu of a degree, 8+ years of experience in Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related
Preferred Qualifications
If we had our say, we’d also look for:
- Master’s Degree in Accounting, Business, Finance, Information Technology, Engineering, Arts or related field.
- Lean, Six Sigma, Agile
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.