We are Veritone

We are driven by the belief that Artificial Intelligence is mankind’s greatest invention. It is the key to building a safer, more vibrant, transparent, and empowered society. We are determined to be an active contributor to shaping our future for the better. We care about the ethical implications of AI and the prosperity and well-being of all individuals, as well as the growth and continued successes of our employees, customers, and partners.

Veritone’s mission today is more important than ever. We’re here to democratize AI and enable every organization and every person with the power of AI. What started in 2014 with the idea of providing unified access to hundreds of cognitive engines through one common software infrastructure, evolved to the world’s first AI operating system, aiWARE, which orchestrates a diverse ecosystem of cognitive engines to power intelligent automation for both commercial and government organizations. As we progress, we will continue to move humans from “in” to “on” to “out of the loop” to help them accelerate workflows, save time and costs, and uncover new insights and opportunities.  You can view us at: www.veritone.com / www.veritoneone.com 

What You’ll Do 

• Own and implement a Knowledge centered service (KCS) program to achieve business objectives, efficiency, and increase customer self-help.
• Drive the fundamental development and maintenance of knowledge library quality and flow, including the knowledge library quality methodology, article standards, style guides and process guidelines.
• Develop and analyze reports on key metrics for business value of the knowledge library, such as article reuse rates, web-enabled case avoidance, and improvements to resolution times.
• Ensure effective knowledge library operations by monitoring related information (organizational effectiveness, resource allocation, new article creation trends) and making recommendations to management to accommodate changing conditions.
• Advocate for changes necessary to maintain the knowledge library as an effective tool for achieving business objectives.
• Drive knowledge tools enablement , monitoring and defining the KCS article metadata, prioritizing enhancement requests, coordinating training efforts where feasible, and planning for upgrades and systems integration enhancements.
• Influence the owners of products, dev-teams, processes owners, and policies to make improvements
• Influence internal teams to practice good knowledge management, apply standards for creating and improving knowledge within the knowledge library.
• Perform internal validation of KCS articles to ensure accuracy for the described context and adherence to the quality standards.
• Provide ongoing feedback to internal teams and management about organizational Knowledge skill development.

What You'll Need

• 15+ years of experience in a knowledge management role.
• Experience implementing a knowledge program
• Experience implementing Knowledge Centered Service (KCS)
• Demonstrated ability to effectively listen, solve problems and communicate to internal stakeholders.
• Successful history of driving results & recognized as a key contributor in his/her prior role.
• The ability to develop and deliver training programs for knowledge concepts, process, and objectives
• The ability to define long term vision while keeping track of short term execution and results.
• The ability to give effective presentations and demonstrations to a diverse audience.
• The ability to effectively communicate knowledge concepts.
• The ability to work between diverse organizations with overlapping business drivers and needs.
• The ability to work in a high-pressure, schedule-driven environment.
• Excellent oral and written communication skills, including workgroup facilitation.
• A self-motivator.

What’s In It For You

• A competitive compensation package.
• Stock Options. 
• Flexible Time Off.
• Quality benefits: medical, dental, vision, 401K.
• An opportunity to be a part of the next big thing in artificial intelligence!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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