Join our mission

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Come join Intuit as a Principal, Customer Success Business Operations. We are looking for strategic and organized problem solvers to join our team to drive results across Customer Success and our partners, to accelerate Intuit's mission of powering prosperity around the world.

Intuit Customer Success is transforming how we serve our customers through new business models, customer experience innovation, and operational excellence. The Business Operations team member partners with senior leadership and teams across the company to drive planning processes, ensure successful execution of top priorities, and manage special projects critical to Intuit's growth plans or Customer Success transformation.

What you'll bring

• 8+ years of work experience in management consulting or business roles at top companies
• Experience managing a large portfolio of programs/projects
• Well-rounded professionals who can think strategically, develop solutions, and have a bias for action
• Financial aptitude, technical understanding, and presentation building skills
• People who can lead and support -- can both coordinate a project, and drive it to completion
• Ability to forge strong relationships with executives and teams
• Takes pride in delivering high quality work and deeply thought-through solutions

How you will lead

• Guide cross functional teams through annual strategic business planning, and quarterly strategy execution processes; align teams against common objectives, KPIs and plans to deliver outcomes
• Actively manage a portfolio of initiatives. Surface issues/risks, drive decisions, and unblock teams.
• Design operating models and business rhythms to enable fast innovation and effective decision making, in collaboration with cross-functional stakeholders
• Drive regular operating mechanisms with senior executive visibility reviewing business / initiative performance, including building content and facilitating meetings
• Identify, structure and, in some cases, "hands-on" manage top programs or projects that advance the Customer Success strategy; manage risks and dependencies