Principal Associate, Risk Management (Card Team) at Capital One (Richmond, VA)
As a Risk Manager of Customer Resiliency Risk Events and Remediation, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency.
We are seeking dedicated, disciplined, risk professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of process improvement projects.
Creating and validating processes
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by Customer Resiliency and upstream or downstream partners
Providing subject matter expertise on processes when representing the department in projects and other meetings
Work with internal process owners, analysts, tech, and third parties
Additional Responsibilities Include:
Guides business customer through Risk Event and/or Issue containment and remediation
Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
Makes recommendations and provides guidance to the business
Understands and utilizes all Risk Management tools and systems available
Communicates and reports out results using presentations showing the data together in a meaningful format
Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
Drives investigation and/or problem solving for remediation projects
Researching and problem solving as needed to support the business
Training and development of others as necessary
At least 2 years of experience in Risk management, Process management or Project management
Lean certification or Six Sigma certification
1+ years of experience in Supplier or Relationship management
3+ years of experience in Process or Project management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).