PrePress Tech Support Specialist
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
SHORT DESCRIPTION
The Prepress Tech Support Specialist supports day to day operations as well as advancing the departments continuous process improvement initiatives. The candidate should be service oriented and able to communicate directly with customer, designer and or marketing team. Our work environment is fast paced, demanding and requires the ability to troubleshoot and provide real-time leadership and on the spot decision making.
Successful Candidate will be required to present acceptable proof that they are fully vaccinated against COVID-19 before working onsite at DFIN.
RESPONSIBILITIES
Able to exercise moderate level of discretion and latitude in completing tasks and prioritizing work. Work is typically completed by following established policies and procedures but may require interpretation to meet unique business needs. Work may be reviewed by senior level staff or by management.
- Provides training to domestic and international personnel as required
- Supports, writes, refines, and communicates department procedures & best practices
- Performs job engineering and provides expertise to internal and external customers
- Serve as SME for Prepress based applications, including Quark Xpress, InDesign, Photoshop, Illustrator, PDF tools & support apps, and numerous Company proprietary systems.
- Create mock-ups for new development projects and provide high level detail on precise functionality and operation
- Test new software versions and communicate changes to the larger team
- Work closely with print vendors to ensure understanding of process as well as ensuring infrastructure is in place to facilitate exchange of files and information
- Must work be able to work weekends, participate in on-call coverage
COMPETENCIES
Partnering
Valuing Inclusion
Communications
Problem Solving
Result Orientation
Customer Focus
Time Management
Core Functional/ Technical Skills
Quality Orientation
QUALIFICATIONS
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associates/Bachelor degree in discipline related to functional work or role with up to 10 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
- Able to translate previous work experience into very good problem-solving skills and appropriately apply proven solutions
- Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine
- Must be well organized and capable of independently managing project timelines and milestones
- Able to apply functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments. Particular emphasis will be placed on Desktop based applications, such as Adobe InDesign, Photoshop and similar industry applications.
- Requires good communication skills, both verbal and written.
- Must have proven leadership skills in leading small to medium sized groups
It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable aaccommodation by sending an email to [email protected] .
Nearest Major Market: Lancaster
Job Segment: Technical Support, Testing, Technology