PrePress Tech Support Specialist at DFIN

| Dallas-Fort Worth, TX
Sorry, this job was removed at 1:31 p.m. (CST) on Friday, February 4, 2022
Find out who's hiring in Dallas, TX.
See all Operations jobs in Dallas, TX
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
SHORT DESCRIPTION
The Prepress Tech Support Specialist supports day to day operations as well as advancing the departments continuous process improvement initiatives. The candidate should be service oriented and able to communicate directly with customer, designer and or marketing team. Our work environment is fast paced, demanding and requires the ability to troubleshoot and provide real-time leadership and on the spot decision making.
Successful Candidate will be required to present acceptable proof that they are fully vaccinated against COVID-19 before working onsite at DFIN.
RESPONSIBILITIES
Able to exercise moderate level of discretion and latitude in completing tasks and prioritizing work. Work is typically completed by following established policies and procedures but may require interpretation to meet unique business needs. Work may be reviewed by senior level staff or by management.
- Provides training to domestic and international personnel as required
- Supports, writes, refines, and communicates department procedures & best practices
- Performs job engineering and provides expertise to internal and external customers
- Serve as SME for Prepress based applications, including Quark Xpress, InDesign, Photoshop, Illustrator, PDF tools & support apps, and numerous Company proprietary systems.
- Create mock-ups for new development projects and provide high level detail on precise functionality and operation
- Test new software versions and communicate changes to the larger team
- Work closely with print vendors to ensure understanding of process as well as ensuring infrastructure is in place to facilitate exchange of files and information
- Must work be able to work weekends, participate in on-call coverage
COMPETENCIES
Partnering
Valuing Inclusion
Communications
Problem Solving
Result Orientation
Customer Focus
Time Management
Core Functional/ Technical Skills
Quality Orientation
QUALIFICATIONS
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associates/Bachelor degree in discipline related to functional work or role with up to 10 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
- Able to translate previous work experience into very good problem-solving skills and appropriately apply proven solutions
- Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine
- Must be well organized and capable of independently managing project timelines and milestones
- Able to apply functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments. Particular emphasis will be placed on Desktop based applications, such as Adobe InDesign, Photoshop and similar industry applications.
- Requires good communication skills, both verbal and written.
- Must have proven leadership skills in leading small to medium sized groups
It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable aaccommodation by sending an email to [email protected] .
Nearest Major Market: Lancaster
Job Segment: Technical Support, Testing, Technology
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • SAP HANADatabases
    • TeradataDatabases

An Insider's view of DFIN

What projects are you most excited about?

In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.

Dan

Principal Product Designer

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.

Carey

Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.

Stephen

SVP, Global Head of Engineering

What does your typical day look like?

The role of a software engineer is really about creating computational systems and ensuring they behave as designed. My day-to-day is focused mostly on writing code that provides new functionality within our products that we see a need for in the market—and providing quality control to be certain it works properly.

Herve

Senior Software Engineer

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We value a work / life balance at DFIN.
Remote Work Program
We have partial and fully remote opportunities at DFIN.
Family Medical Leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Employee parking available
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

More Jobs at DFIN

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView DFIN's full profileSee more DFIN jobs