Job Description
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS' more than 55,000 worldwide employees are passionate about moving our clients' business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
About the team:
As the leader of a Professional Services team, this position plays a key role in the success of customer implementations of the BancWare solution suite. BancWare is a balance sheet management solution that enables financial institutions to measure and manage interest rate and liquidity risk. The solution suite also includes Data Transformation, Funds Transfer Pricing (FTP), Relationship Pricing & Profitability analysis. The Professional Services Manager is responsible for the BancWare business unit including: establishing and driving goals for the business unit, building and growing the team, achieving business unit targets, assisting with presales/leading contract activities and driving successful customer implementation across the BancWare portfolio.
What you will be doing

• Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements. Ensures team meets utilization targets.
• Manages a staff of multi-functional and technical professionals. Drives cross training across other groups resulting in fungible teams.
• Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions
• Staffing: manages hiring process; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.
• Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.
• Works with team to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
• Performs accurate revenue, resource and project forecasting across the business unit.
• Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
• Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
• Leads contract creation including scope definition, budget estimating and negotiation with client. Provides input and direction on project vision and strategic direction.
• Remains abreast of industry trends and technology standards. • Other related duties assigned as needed.

What you bring:

• Open communication and transparency: We are an organization in which we value the ability to communicate and share information in a transparent way in order to be able to fuel meaningful conversations and be efficient at addressing the real issue and finding the best path forward.
• Ability to lead and take actions: Given a situation or task, we expect you are fully engaged and take the opportunity to demonstrate our ability to own a topic, bring the right people together, take actions and, in summary, take the lead in bringing this topic to wherever it should be.
• Anticipation and Proactivity: Our job is not to be firemen fighting one incident before the next. Our job is to create the conditions for our own success and that requires an ability to anticipate and be proactive, creating the context where the best can happen (ex: effectively managing risks and client expectations) rather than waiting or expecting the worst.
• Creativity and Pragmatism: In combination with the previous, creativity is the competency that summarizes for us the need to keep an open mind and think about multiple solutions when facing challenges. Demonstrating pragmatism in this context is having the ability to balance these solutions with an ability to integrate the "how will they be implemented" into their evaluation
• Sense of initiative and ability to deliver: We accept mistakes, they are part of the learning curve and a demonstration that you tried something. On the other hand, we cannot accept inaction and the lack of initiative. Finally, as not every initiative can fail and because our business is ultimately to deliver solutions to the client, ability to turn actions and initiatives into actual results is key
• End-to-end software implementation experience (preferably at a software vendor).
• Understands the full IT project life cycle from requirements gathering through implementation and go live.

• Industry experience in finance or banking preferred.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Strong organizational, team building, coaching and mentoring skills
• General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Ability to identify, address and resolve employee related issues
• Strong analytical, statistical and problem-solving skills
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to meet tight deadlines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Skill in productivity, planning and workload management
• Ability to design, document and implement process improvements.
• Ability to persuade and influence.
• Ability to travel up to 50%.

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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