Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting, and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. The FIS Americas Banking and Digital Consulting team provides project based services to help our banking customers create their unique service solutions. You will be working with a team of highly skilled consultants providing innovate solutions utilizing a variety of FIS products and services.
What you will be doing:
You will be leading our largest Americas Banking client engagements with a team of talented professionals to deliver a complex set of solutions. You will be the primary point of contact for the customer and FIS, often interfacing with C-Level executives. You will be responsible for building a positive relationship while addressing client concerns, managing client escalations and setting appropriate expectations that result in a positive program outcome. With your leadership, you will be responsible for the success of the overall program. Additionally, you will be:

• Managing complex client engagements using a team approach, proven methodologies, and excellent communication that ensures success
• Consulting with sales, account management and clients on the appropriate offerings to meet specific client requirements and strategic business needs
• Designing and implementing practice offerings to support specific client requirements or address market opportunities
• Serves as pre-sales support specialist as needed with sales and account management to create and close sales opportunities. This may include developing proposals, statements of work, negotiating pricing, determining project staffing, planning engagement projects and delivering prospect presentations
• Identifying business process improvements for increased efficiency and enhanced client experience
• Mentoring and developing resources to grow practice knowledge within a services organization
• Interacting with Line of Business executives/senior leaders
• Maintaining quality client relationships with both internal and external clients to gain referrals for new clients and achieve excellent client satisfaction and client loyalty

What you bring:
You will bring the following key skills and experience to help us succeed:

• Experience leading large complex programs with competing priorities
• Adept at leading executive level strategic conversations with the ability to drive to decisions
• An understanding of financial and banking solutions
• Comfortable leading difficult customer conversations including negotiating potential tradeoffs
• An understanding of working within a consulting organization to drive revenue
• Excellent organization, team-building, coaching and mentoring, project management and time management skills
• Strong financial management and planning skills
• Strong analytical, statistical and problem-solving skills
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Proven success in building positive relationships with both clients and internal stakeholders
• Willing to travel 25% to 50% or as needed
• Typically requires twenty or more years of related experience

Added bonus if you have:

• Experience leading core banking conversions/mergers
• Experience leading agile projects and integrating traditional methodologies within a program
• Managing relationships and contracts with third parties

What we offer you:

• Working with an experienced professional services organization with a history of delivering successful programs
• Competitive salary and excellent benefits
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow in your career

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Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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