Power BI Support Engineer at 3Cloud

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Power BI Support Engineer

3Cloud is a technology consulting and managed services firm helping clients transform their businesses and manage their operations through the power of the cloud. We leverage Microsoft Azure to help our clients speed up innovation, operate more efficiently, and be more responsive to their customers’ needs. As a Microsoft partner, we specialize in managed services, migration, cloud-scale custom application development, analytics, and DevOps – all on the Azure platform. 3Cloud is headquartered in Chicago with an additional office in Dallas.  Remote based in US only


The Power BI Support Engineer is a member of 3Cloud’s managed services team. He or she is responsible for ongoing support, escalations, proactive maintenance and ongoing development for our both our client’s and 3Cloud’s own  Azure Power BI platform through the Managed Services teams processes, procedures and tools.  As a Power BI Support Engineer, you will be a critical part of our core team that is an essential to the success of our Managed Services division.

Power BI’s basic functionality is rooted in having good quality data. 3Cloud is looking for managed services engineers who specialize in Power BI with a focus on data. You must have advanced knowledge of Power BI and its data components including Power Query/M, DAX, and dimensional modeling, with knowledge and experience in basic report design.  Having a working knowledge of conventional SQL Server (data warehouse design, SSIS and SSRS) and DirectQuery is helpful. You will also need to understand Power BI License models and be able to work with customers to help them achieve the most optimal licensing model for their business needs. You must have strong communication skills that allow them to regularly deal with clients and their staff, as well as with specialists from related fields, including database developers, and software engineers.  Internally, you will interface with the IT and Finance teams to implement, refine and maintain internal reporting models.  Your outstanding analytical and problem-solving skills and good grasp of both the technical and business side of business intelligence, and your ability to always keep up to date with the latest updates for Power BI will make you a good candidate for this role.

Roles and Responsibilities

  • Support of client’s Power BI platform, including response to any escalations and help analyze and resolve incidents for customers environment.
  • Support of 3Cloud’s Power BI platform, including collaborating with IT and Finance to define, implement and support internal reporting.
  • Understand and work with customer on Power BI Licensing, and understand the limits/advantages of each licensing platform
  • Create well performing star schema data models for use with Power BI, including proper calculated columns and measures
  • Creating Power BI solutions for customers including importing data from multiple sources, building reports and dashboards, and creating appropriate data elements using DAX and source queries
  • Guide customers on deploying Power BI solutions to the Power BI service (Gateways, DirectQuery, DataFlows, Data Updates)
  • Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
  • Interact with clients to identify Power BI issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls.  Communicate technical issues and solutions with clients in business terms.
  • Configure, administer, tune and develop client’s Power BI environment to improve client’s environment.
  • Create and maintain updated documentation for each client’s environment.
  • Promote best practices to enhance and improve organizational processes.
  • Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environments.

Qualifications

  • Bachelor’s degree in Computer Science, Mathematics, or related field.
  • Experience working in a support role and understanding standard support processes (i.e. ITIL)
  • 1 – 3 years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (SSRS, Power BI, or PowerPivot (Excel) or PerformancePoint), or other vendor Business Intelligence tools (Business Objects, MicroStrategy, Qlik, SAP)
  • Working knowledge of TSQL, data modeling, reporting using Power BI or other Microsoft tools
  • Experience creating complete Power BI report solutions based on business questions with linked content, drilldowns, and nested parameters
  • Dynamic measure designs using advanced DAX techniques
  • Knowledge of data mashups and transformations using Power Query/M language
  • Ability to report visual choices and visual interactions
  • Design, develop and implement user interfaces to ensure ease of use and minimal knowledge by the functional work group that will be using the database
  • Strong verbal and written communication skills.
  • A passion for problem solving and learning new technologies.
  • Client relationship skills and experience managing vendors.
  • Ability to work in a fast paced, rapidly changing environment.
  • Strong desire for personal development and learning.

Additional Preferred Experience:

  • Power BI tenant and workspace management to support development, testing and deployment
  • Experience deploying Power BI solutions to the Power BI Report Server (on-premises)
  • Experience deploying Power BI solutions using Power BI Embedded
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Microsoft AzureLanguages

An Insider's view of 3Cloud

How would you describe the company’s work-life balance?

3Cloud has an excellent work-life balance. With the unlimited work from home policy, I have the ability to save myself time from a rather long, tedious commute and utilize that time to get more work done with higher quality. In addition to that, being closer to home allows me to spend more time with family, focus on things such as fitness, etc.

Sully

Associate Azure Consultant

What does your typical day look like?

My days are never the same - I juggle time, cost and quality to ensure all clients’ goals are met. Having exposure to open collaboration between teams that work with diverse technologies enables new growth opportunities. One thing stays consistent every day, though - I get to work on challenging projects with brilliant people.

Martyna

Senior Project Manager

How has your career grown since starting at the company?

I joined 3Cloud as a senior consultant. With the rapid pace at which 3Cloud has grown, the leaders recognized my leadership contributions and fast-tracked my career advancement to Delivery Director of our Cloud Infrastructure & Operations team. I lead seven seasoned architects that drive market leading Azure solutions for our clients.

Joe

Delivery Director

What is your vision for the company?

Our vision is to be the leading Microsoft Azure partner, both trusted by our clients and loved by our employees.

Mike

CEO

What are 3Cloud Perks + Benefits

3Cloud Benefits Overview

We believe our biggest perk is that we get to work with great clients on cutting-edge projects; our team members are challenged and develop amazing skills as they create. Our full benefits package targets life balance and connection.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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