Platform Services Specialist I
Title: Platform Services Specialist I
Location: Dallas, Texas or remote
Reports to: Manager of Platform Services
The Role:
As a Platform Service Specialist, you will provide value in each conversation and set LTK clients up for success by delivering fast, accurate, technical assistance. You will diagnose problems, Android and iPhone app issues, and other technical questions around LTK platforms.
As a Platform Services Specialist, you are an expert in understanding and, more importantly, communicating complex technical issues to LTK consumers, creators, and internal team members.. During a typical day, you may be asked to review reporting to identify the root cause and collaborate with internal departments to get to a solution.
Key Responsibilities and Accountabilities:
- Answer technical tickets from both internal and external sources in a timely manner
- Triage issues to determine the solution and business impact
- Identify and escalate critical problems
- Be a point of escalation for common questions
- Provide clear documentation of best practices
- Write both internal and external knowledge base articles
- Work with product teams and account managers to solve problems
- Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.
Professional Characteristics
The ideal candidate will have a passion for helping people and a driving curiosity to explore problems and questions of all types. The candidate should be analytical and possess the critical thinking skills necessary to find solutions. Also, the Platforms Services Specialist will act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.
- Curious
- Empathetic
- Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.)
- Excellent organizational and analytical skills with strong technical acumen
- Excellent verbal and written communication skills
- Adept at finding creative solutions to technical problems
- Sense of urgency
- Ability to work individually and in a team environment
- Ability to interact professionally with a diverse group: consumers, creators, executives, managers, and coworkers
Requirements
- Bachelors in Computer Science, Advertising, Business, Communications, or a related field
- Two years of experience managing technical questions and common support issues in a SaaS business
- Experience communicating technical concepts to non-specialists
- Experience troubleshooting technical issues
- Experiencing working within tight SLAs
- Basic understanding of digital marketing technologies
- An understanding of social media and influencer marketing
Bonus Points For
- Obsession with numbers and data, a deep desire to prove yourself right or wrong and make smart decisions. SQL or Excel experience is a plus
- Experience with Zendesk or other ticketing systems
- Understanding of popular blogging platforms and familiarity with other content management systems
#LI-RM1
What's in it for you?
- Interesting problems to solve
- Competitive comp and benefits including medical, dental, and vision
- Paid Maternity and Paternity Leave
- Wellness benefits including workout from home with our live Virtual Fitness Classes!
- 401k retirement plan with LTK matching contribution
- Flexible work schedule plus Summer Fridays (Workday ends at 3pm)
- Virtual Company Happy Hours and Virtual Team Events!
- Disrupting the retail industry!
What you have to look forward to when you work or visit for team huddles at a LTK Office:
- Fully stocked bars and kitchen (free snacks all day!)
- Catered meals weekly
- Monthly Chair massages
- Laidback office environment
- Monthly themed Happy Hours!
- Free access to state of the art gym while working in or visiting our Dallas HQ
- Free Covered Parking on-site while working in or visiting our Dallas HQ
About Us
LTK is the largest global influencer marketing platform. Founded in 2011 by Amber Venz Box and Baxter Box, the company’s mission is to empower the world’s premium lifestyle creators to be as economically successful as possible.
Now in its 10th year, LTK has grown to become a three-sided marketplace, serving creators, brands and shoppers. In November 2021, LTK announced a $300 million investment by SoftBank Vision Fund 2 that values the company at $2 billion.
LTK is the most trusted and effective business-enablement platform for creators, powering their universal LTK Creator Shops™. More than 5,000 retailers employ the LTK Brand Platform for performance-driven campaigns, paid collaborations and content licensing, and invested more than $1 billion in influencer marketing through the LTK platform by summer 2021.
Shoppers purchase more than $3 billion in products annually on the LTK platform and app. LTK is headquartered in Dallas, TX with teams in the UK, Brazil, France, Germany, Australia, China and South Korea and clients in more than 100 countries.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer.