Platform Operations Specialist (Remote) at CrowdStrike
About the Role:
CrowdStrike Services is seeking a Platform Operations Specialist who would be responsible for the planning, deployment, field and operational support of the CrowdStrike platform and related applications. The Platform/Operations Specialist (Platform Specialist) will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow on customer support for the CrowdStrike platform & applications.
Remote U.S. role within a reasonable commuting distance to one of the following offices: Sunnyvale, CA; Irvine, CA; El Segundo, CA; Austin, TX; Kirkland, WA; Columbia, MD; Arlington, VA; St. Louis, MO; Minneapolis, MN.
Responsibilities and Duties
Deployment and Operations activities may include:
Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike platform and associated applications
Troubleshoot customer deployment issues across small to large enterprises
Utilize and engineer native and 3rd party software deployment technologies
Install CrowdStrike software both remotely and physically
Develop scripts and processes around software deployment
Plan and report software deployment status
Work closely and collaboratively with customer information technology teams
Leveraging CrowdStrike applications (Spotlight and Discover as an example) provide support to customers in vulnerability and asset management
Assist customers with the integration of CrowdStrike into existing tools
Ability to travel up to 50-60% of the time
Qualifications and Skills
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:
Deep understanding of software deployment technologies
Highly knowledgeable on Windows, Mac, and Linux platforms
Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
Good communication and collaboration skills
Broad experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
High level of motivation; self-starter; results driven
Potential for extensive travel and assignment work exists (i.e. 3 month rotation at client site).
Experience in the following areas preferred:
Operating Systems: Windows, Linux, Mac
Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
Scripting: PowerShell, Python, Perl, Bash, Batch