About the Role:

CrowdStrike Services is seeking a Platform Operations Specialist who would be responsible for the planning, deployment, field and operational support of the CrowdStrike platform and related applications. The Platform/Operations Specialist (Platform Specialist) will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow on customer support for the CrowdStrike platform & applications.

Remote U.S. role within a reasonable commuting distance to one of the following offices: Sunnyvale, CA; Irvine, CA; El Segundo, CA; Austin, TX; Kirkland, WA; Columbia, MD; Arlington, VA; St. Louis, MO; Minneapolis, MN.

Responsibilities and Duties

Deployment and Operations activities may include:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike platform and associated applications

• Troubleshoot customer deployment issues across small to large enterprises

• Utilize and engineer native and 3rd party software deployment technologies

• Install CrowdStrike software both remotely and physically

• Develop scripts and processes around software deployment

• Plan and report software deployment status

• Work closely and collaboratively with customer information technology teams

• Leveraging CrowdStrike applications (Spotlight and Discover as an example) provide support to customers in vulnerability and asset management

• Assist customers with the integration of CrowdStrike into existing tools

• Ability to travel up to 50-60% of the time

Qualifications and Skills

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

• Deep understanding of software deployment technologies

• Highly knowledgeable on Windows, Mac, and Linux platforms

• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

• Good communication and collaboration skills

• Broad experience in computer and network systems security 

• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems 

• High level of motivation; self-starter; results driven 

• Potential for extensive travel and assignment work exists (i.e. 3 month rotation at client site).

Experience in the following areas preferred:

• Operating Systems: Windows, Linux, Mac 

• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

• Scripting: PowerShell, Python, Perl, Bash, Batch

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