Platform Client Success Manager at DeepIntent

| New York City, NY + 1 more | Remote
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Who We Are:

DeepIntent is the leading independent healthcare marketing technology company built purposefully to influence patient health and business outcomes. The DeepIntent Healthcare Marketing Platform is the first and only platform that uniquely combines real-world health data, premium media partnerships, and custom integrations to reach patients and providers across any device. This enables healthcare marketers to plan, activate, optimize and measure campaigns that drive measurable patient and business outcomes, all within a single platform


What You’ll Do:

We are currently seeking an experienced Platform Client Success Manager to join our Client Success team based out of our New York City HQ. 

In this hybrid role, the Platform Client Success Manager will have programmatic trading experience in a client-facing capacity and be responsible for overseeing Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. The Platform Client Success Manager will work with each client to understand their business goals with a focus on achieving success using DeepIntent’s solutions. This individual will be a key contributor in the overall growth of the company.


 

  • Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients 
  • In-depth knowledge of DeepIntent’s proprietary DSP with the ability to train and guide clients to ensure the success of each of their campaigns
  • Maintain up-to-date information on all accounts and campaigns in CRM, creating transparency across the business
  • Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
  • Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
  • Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions 
  • Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
  • Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
  • Develop best practices within the Operations organization through internal collaboration
  • Stay current with best practices, strategies, and industry standards related to digital marketing
  • Oversee all billing and account reconciliation for assigned Self-Service accounts 

Who You Are: 

  • The partnerships you are able to create are your brand and you have a great track record of building and managing client relationships
  • You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
  • You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
  • You are detail oriented and organized with experience managing multiple projects and accounts
  • You have prior programmatic trading experience within an agency or 3rd party trade desk 
  • You are comfortable presenting to all levels of clients, including executive stakeholders
  • Strong verbal and written communication skills
  • Proficient with Word, Excel and PowerPoint 
  • Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
  • Located in the NYC metro area
  • Bachelor’s degree 
  • 2-4 years experiences in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
  • Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

 

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • SQL/BigQueryDatabases
    • ConfluenceManagement
    • JIRAManagement

What are DeepIntent Perks + Benefits

DeepIntent Benefits Overview

DeepIntent offers employees a wide range of benefits + perks, including a comprehensive benefits package, 401k + company matching, a fun and casual work environment, snacks and beverages, and more!

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Cross functional training encouraged
Promote from within

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