Platform Client Success Manager

| New York City, NY +80 more | Remote
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Who We Are:

DeepIntent is the leading independent healthcare marketing technology company built purposefully to influence patient health and business outcomes. The DeepIntent Healthcare Marketing Platform is the first and only platform that uniquely combines real-world health data, premium media partnerships, and custom integrations to reach patients and providers across any device. This enables healthcare marketers to plan, activate, optimize and measure campaigns that drive measurable patient and business outcomes, all within a single platform



What You’ll Do:

We are currently seeking an experienced Platform Client Success Manager to join our Client Success team based out of our New York City HQ. 

In this hybrid role, the Platform Client Success Manager will have programmatic trading experience in a client-facing capacity and be responsible for overseeing Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. The Platform Client Success Manager will work with each client to understand their business goals with a focus on achieving success using DeepIntent’s solutions. This individual will be a key contributor in the overall growth of the company.

 

  • Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients 
  • In-depth knowledge of DeepIntent’s proprietary DSP with the ability to train and guide clients to ensure the success of each of their campaigns
  • Maintain up-to-date information on all accounts and campaigns in CRM, creating transparency across the business
  • Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
  • Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
  • Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions 
  • Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
  • Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
  • Develop best practices within the Operations organization through internal collaboration
  • Stay current with best practices, strategies, and industry standards related to digital marketing
  • Oversee all billing and account reconciliation for assigned Self-Service accounts 

Who You Are: 

  • The partnerships you are able to create are your brand and you have a great track record of building and managing client relationships
  • You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
  • You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
  • You are detail oriented and organized with experience managing multiple projects and accounts
  • You have prior programmatic trading experience within an agency or 3rd party trade desk 
  • You are comfortable presenting to all levels of clients, including executive stakeholders
  • Strong verbal and written communication skills
  • Proficient with Word, Excel and PowerPoint 
  • Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
  • Located in the NYC metro area
  • Bachelor’s degree 
  • 2-4 years experiences in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
  • Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews



DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

 

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More Information on DeepIntent
DeepIntent operates in the AdTech industry. The company is located in New York, NY. DeepIntent was founded in 2016. It has 250 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Daily sync and Open door policy. To see all 4 open jobs at DeepIntent, click here.
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