Pfizer Customer Service Representative at Thermo Fisher Scientific (Atlanta, GA)

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Job Description

Position Summary:

A Pfizer Customer Service Representative (CSR) interacts with customers via inbound call or email to provide them with information to address requests regarding products and services and to provide solutions to any issues. CSRs provide outstanding customer service, promptly and accurately when responding to the customer requests.

Key Responsibilities:
  • Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.
  • Answers product or service inquiries, and support customer in facilitating communication for technical assistance as the need arises
  • Works with other departments within Thermo Fisher Scientific and with our Suppliers to find solutions for both internal and external customers.
  • Accountable for resolving customer complaints (First Call Resolution) and raises issues as appropriate.
  • Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards (after call work, order accuracy etc.)
  • Increases revenue by participating in up sell and cross-sell opportunities.
  • Stays abreast of new processes and initiatives within the company


Minimum Requirements/Qualifications:
  • high school graduate or equivalent
  • Displays a customer service orientation. Excellent interpersonal skills/friendly and outgoing personality, and enjoys assisting others.
  • Demonstrates superior communication skills including probing, active listening and written skills. Ability to exhibit persistence and patience and diffuse customer dissatisfaction.
  • Proactive problem solving and decision-making.
  • Demonstrates attention to detail and quality.
  • Organization and planning skills in order to meet customer commitments in a fast paced environment.
  • Ability to learn and apply new information.
  • Works independently and within a team and demonstrates resourcefulness.
  • Good PC knowledge and excellent keyboarding skills
  • Complete understanding of our business processes.
  • 5+ years of customer service experience


Non-Negotiable Hiring Criteria:
  • 5+ years customer service experience in an ACD environment.
  • High School education required; college degree preferred
  • Creative problem solving skills
  • Organizational and time leadership skills
  • Excellent listening, oral, and written communication skills
  • Excellent product and process knowledge for a specific market
  • Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet
  • This position has not been approved for Relocation Assistance.


Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

APPLY TODAY! HTTP://JOBS.THERMOFISHER.COM

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

ACCESSIBILITY/DISABILITY ACCESS

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
More Information on Thermo Fisher Scientific
Thermo Fisher Scientific operates in the Biotech industry. The company is located in Waltham, MA. Thermo Fisher Scientific was founded in 2022. It has 61393 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 6 open jobs at Thermo Fisher Scientific, click here.
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