Performance Improvement Consulting Senior Manager at Crowe

| Atlanta, GA
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Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!

Job Description:

Joining our Financial Services Consulting practice is an opportunity to help clients improve their business performance, competitiveness, and move forward in this changing world. From day one of your career, you will assist our clients to understand and respond to business issues and opportunities, make critical business decisions, transform their business, and improve performance. We enable an entrepreneurial and innovative environment for you to grow, collaborate, and deliver transformative consulting services and to develop deeply specialized skill sets demanded in today's market.
Crowe professionals take pride in providing leading edge industry strategies and best practices with the goal of assisting our clients win their battle for customers and grow in a profitable manner.

Our Growth & Intelligence practice's Performance Improvement team is looking for a Senior Manager with the following background:
  • Extensive banking and financial services industry knowledge and experience; ranging from business strategy to organizational structure to operations and business applications supporting business requirements
  • Significant expertise and experience in at least one or more of the following functional areas of a financial services organization: Commercial Lending, Mortgage Banking, Retail Banking, Deposit Operations, Loan Servicing, Information Technology, Marketing, Human Resources, and/or Accounting
  • Experience with leading and participating in strategic initiatives such as mergers, reorganizations, technology changes and deployment, or other major initiatives at financial institutions
  • Experience in cultivating, building, establishing, and maintaining strong business relationships within a company and with outside vendors and business partners
  • Day-to-day oversight and management of a department, unit or team including responsibility for its operations
  • Supervise, coach, and train/develop the skills and abilities of assigned junior-level associates
  • Experience preparing project plans to include the detailed approach to the performance of projects and initiatives
Your responsibilities as a Senior Manager in Crowe's Financial Services Consulting practice will include:
  • Develop, foster, build, and maintain strong business relationships with industry professionals in financial institutions, with vendors and other providers to financial institutions, and with industry association leaders, and with other Crowe professionals
  • Lead and/or support the regular identification of new business opportunities at potential new financial institution clients and with existing financial institution clients
  • Lead and/ or support a steady pipeline of new business or proposal projects working collaboratively with other Crowe professionals, maintaining and updating the Crowe CRM platform, and informing Crowe professionals regarding the status and progress of all such opportunities
  • Lead and /or support the drafting, coordination, finalization, and delivery of proposals
  • Lead and/ or support the drafting, coordination, finalization, and reaching final agreement in our engagement letters with the client for new projects and maintaining and updating all such engagement letters in the Crowe Contract Management System
  • Able to operate effectively on fast-paced projects taking leadership roles, without much supervision, but seeking guidance, input, and collaboration, facilitated in a team atmosphere to accomplish client service deliverables or internal project goals on-time and on-budget
  • Build and maintain strong client relationships and deliver the agreed-upon services and deliverables in accordance with the expectations of the client and Crowe
  • Monitor client expectations and manage deliverables for all assigned clients as needed
  • Plan the detailed approach to the execution and performance of projects and engagements where you are assigned
  • Prepare and present high-quality management reports on your assignments
  • Be fully responsible for the engagement work product and performance on your assignments
  • Estimate, track, manage, and control the professional fees, costs and expenses determined to be required and incurred on assigned projects
  • Positively represent Crowe in your community, to businesses, and the broader banking community
  • Directly assist the Crowe leadership team with development of consulting products and services and development of promotional materials
  • Maintain the highest degree of professional ethics and integrity when working with, networking and delivering services to clients and with other businesses
  • Assist the team in sourcing talented professionals
  • Lead the drafting and regular delivery of articles and presentations regarding the banking and financial services industry and related business topics
  • Actively participate in local, regional, and national banking industry associations (attending at least four association events annually)
  • Obtain a minimum of 40 hours annually of professional education in banking-related or business-related areas (and the required annual training to maintain your certification)
  • Attend all Crowe consulting team meetings, to the extent reasonably available, digitally or in person
Crowe professionals take pride in being a thought-leader in the industry, recognized as industry experts, and providing leading edge industry practices with the goal of assisting clients achieve their business objectives and improve their business performance all while handling all the other duties assigned by Crowe

Required Qualifications:
  • Bachelor's Degree
  • Professional certification, such as Project Management, Lean Six Sigma, CPA, or other business certification
  • Self-starting, self-motivated, energetic, and requires limited day-to-day oversight
  • Demonstrated leadership and management responsibilities
  • Work independently of others
  • Highly proficient in all Microsoft applications
  • Public speaking and article/blogging capabilities are highly desired
  • 12+ years in the banking/financial services industry
  • 7+ years in leading and managing departments, units, team, and large projects
  • Experience in hiring, managing, and mentoring junior staff members
  • Demonstrated ability to achieve business development goals
  • Executive presence, and ability to present/communicate with all levels of an organization
  • Overtime is expected for internal and external projects, client proposals and deliverables, travel to/from client locations, and for professional development purposes
  • This position requires a minimum of 30% travel

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
More Information on Crowe
Crowe operates in the Consulting industry. The company is located in Sacramento, CA, San Francisco, CA, San Jose, CA, Los Angeles, CA, Sherman Oaks, CA, Costa Mesa, CA, Denver, CO, Dallas, TX, Miami, FL, Fort Lauderdale, FL, Lakeland, FL, Tampa, FL, Atlanta, GA, Washington, D.C., DC, Livingston, NJ, New York, NY, Simsbury, CT, Westborough, MA, Burlington, VT, Cleveland, OH, Columbus, OH, Lexington, KY, Lexington, KY, Louisville, KY, Indianapolis, IN, Indianapolis, IN, Knoxville, TN, Franklin, TN, Clayton, MO, Springfield, IL, Oak Brook, IL, Chicago, IL, Fort Wayne, IN, Elkhart, IN, South Bend, IN and Grand Rapids, MI. Crowe was founded in 1942. It has 6889 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 2 open jobs at Crowe, click here.
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