People Support Associate - Remote at Waste Management (Houston, TX)

| Houston, TX
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Equal Opportunity Employer: Minority/Female/Disability/Veteran

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
Provides HR Administrative assistance to all employees. Handles incoming calls, emails and in person meetings with employees regarding inquires across all internal HR policies, practices and procedures. The role is responsible for receiving, routing, resolving and properly documenting and closing all inquiries in an accurate and timely manner. Interacts cross functionally with other Centers of Expertise (COEs) and HR Business Partners (HRBPs), and various other departments to ensure handoffs, communication and interactions are customer focused, seamless and of the highest quality.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Handles incoming telephone calls / emails in accordance with service model.
  • Responds to general inquiries concerning transition activities in accordance with established policies and procedures.
  • Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
  • May provide assistance with People Support Center projects, as needed, to support both internal and external business partners.
  • Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc.
  • May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
  • Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
  • Processes all salary changes due to merit increases, promotions, or range adjustments. Ensures that all necessary information has been received, information accurately entered into the online system. Reviews and submits updates for the HRIS and provides reports as needed.
  • Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
  • Answers benefits questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and benefits and risk management to resolve problems and clarify benefits.
  • Ensures that all necessary forms and documentation are completed for any leave of absence, short term or long-term disability claims, worker's compensation claims and ADA accommodations. Ensures that all parties (Managers, HR, etc.) are kept informed, and that proper follow up is conducted.
  • Ensures all necessary new hire forms and documents are completed and returned. Enters new employee information into computer data base, working closely with Payroll, IT, and Security (I-9, employee badge). Sets up all necessary personnel files, answers questions, and follows up as needed.
  • Assists with processing of terminations. Processing final paycheck and vacation payouts. Answers questions from managers or employees on the termination process.
  • Handles and maintains all files and records for personnel file.
  • Makes photocopies: mails, scans and emails document and performs other clerical functions.
  • Participates as an active member of one or more cross-functional special project teams.
III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
  • Education: High School Diploma or GED (accredited).
  • Experience: No previous years of experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
  • Preferred: SHRM Certified Professional (SHRM-CP) credential, PHR Certification, etc.
C. Other Knowledge, Skills or Abilities Required
  • Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.
  • Strong communication skills (both verbal and written).
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Normal setting for this job is an office setting.
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."
More Information on Waste Management
Waste Management operates in the Other industry. The company is located in Houston, TX. It has 20513 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 14 open jobs at Waste Management, click here.
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