Summary
The Sr Payroll Support Representative will serve as a centralized point of escalation for complex payroll inquiries and issues from the Payroll Support Team, vendors, regional partners and others. Uses their knowledge of payroll policy and procedure to resolve the issue. Will work with leadership and appropriate resources to analyze the root cause of payroll issues and follow up and track any agreed upon resolutions. The Sr. Payroll Support Representative is entrusted with accessing and maintaining sensitive and confidential employee/company data in Workday. This role requires excellent customer service skills, ability to work within established SLAs and to help maintain payroll related knowledgebases.

Knowledge, skills and abilities

• Customer focused. Ability to demonstrate patience and willingness to assist; follows through on commitments and treats others with courtesy and sensitivity
• Strong payroll knowledge, understands payroll policies, practices and procedures
• Strong understanding of federal, state and local payroll-related laws and regulations
• Comprehensive written and verbal skills
• Strong technical skills with applicable WFM systems
• Ability to solve problems using well understood methods and technologies; refers complex or sensitive issues to higher levels
• Demonstrates commitment to customer service excellence through positive, effective & diplomatic oral and written skills
• Strong Excel and other Microsoft Office skills
• Prepares and submits various reports to vendor or others who may be in need of this data
• Opens Orchard tickets to report relevant system issues

Education and experience

• High school diploma plus 2-4 years payroll experience
• Associates Degree, technical college or some college coursework preferred
• FPC and/or CPP certification preferred

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.