Caesars Sportsbook & Casino
We Are All Caesars
Las Vegas, NV

Payments and Fraud Agent at Caesars Sportsbook & Casino (Las Vegas, NV)

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Opportunity and Challenge, Career Satisfaction, and Growth.

Caesars Sportsbook is growing, and there is no better time to join our team. As a Payments and Fraud Agent, you will work with our team of fraud analysts reviewing withdrawals and evaluating player activity to identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.  An interest in sports and sports betting is helpful, but not an absolute must.


What You Will Do:

  • Review and Release transactions for customers in the given SLA period for multiple states
  • Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
  • Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries
  • Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates
  • Collaborate with different areas of the business to provide support, including operations, marketing, and compliance
  • Promote a positive image for William Hill within the industry and community

What You Will Need:

  • 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
  • Strong data analysis skills and Excel experience required
  • Ability to problem solve and implement solutions quickly, often coordinating multiple teams
  • Excellent communication, organizational, operational, teamwork, and interpersonal skills
  • Previous experience of working in a highly regulated industry
  • Understanding of a Card Not present environment

More on William Hill US…

William Hill US, now part of Caesars Entertainment, currently operates sports betting in 18 US jurisdictions, an industry-leading 13 of which offer online sports betting. The combined companies have operations in The Bahamas, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, Tennessee, Virginia, Washington DC, and West Virginia. William Hill US is the licensed sports betting provider for numerous casinos in Mississippi and New Mexico and is the exclusive risk manager for the Delaware and Rhode Island sports lotteries. The combined companies have numerous league partnerships, including MLB, NBA, NHL, and NFL, as well as national media partnerships with CBS Sports and ESPN. Marking a major milestone in American sports history, William Hill US opened the William Hill Sportsbook at Monumental Sports & Entertainment’s Capital One Arena in May 2021, becoming the first ever sports betting venue to open within a US professional sports facility.


William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. William Hill complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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What are Caesars Sportsbook & Casino Perks + Benefits

Culture
Volunteer in local community
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Starting at 3 accrued weeks of PTO. EOY roll-over time up to 80 hours! 8 Holidays, 2 Floating Holidays, 1 Birthday Holiday
Paid Holidays
Paid Sick Days
40 hours of sick leave. EOY roll-over time up to 40 Hours of Sick time.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks

An Insider's view of Caesars Sportsbook & Casino

How do you collaborate with other teams in the company?

I partner closely with our Digital Hub team, comprised of Product Tech, Digital Operations, and Marketing. The Executives who lead these teams are some of the most innovative and driven leaders I’ve ever worked with. As we continue to rapidly grow, our goal is to ensure that we build a collaborative culture, set clear objectives, and have fun

Alexandra

Assistant Director of Human Resources

What are some things you learned at the company?

The need to strategically plan to scale personnel at exponential rates is one of the biggest learned experiences for me. Proactively hiring and building teams ahead of lofty, yet realistic growth expectations has ensured we scale effectively and efficiently.

Chris

Manager of Digital & Marketing Talent Acquisition Partner

What unique initiatives do you have that encourage innovation?

I believe in a non-hierarchical way of managing my team which leaves room for honest and open discussions. I genuinely believe this encourages the team to work deferentially and organically forces them to think of ways to be innovative and be true to their respective creative problem-solving selves and to be part of the solution.

Vanessa

Program Director U.S. Digital State Expansion

How has your career grown since starting at the company?

I am just as excited and motivated today, as I was during my initial on-boarding and that is a direct result of the success achieved through the ability to work together. As a member of the team, I am confident that no matter what challenges may surface, Caesars Digital will conquer them together.

Derek

Tech Lead

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