Payments and Fraud Agent

| Las Vegas, NV | Hybrid
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Opportunity and Challenge, Career Satisfaction, and Growth.

Caesars Sportsbook is growing, and there is no better time to join our team. As a Payments and Fraud Agent, you will work with our team of fraud analysts reviewing withdrawals and evaluating player activity to identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.  An interest in sports and sports betting is helpful, but not an absolute must.


What You Will Do:

  • Review and Release transactions for customers in the given SLA period for multiple states
  • Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
  • Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries
  • Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates
  • Collaborate with different areas of the business to provide support, including operations, marketing, and compliance
  • Promote a positive image for William Hill within the industry and community


What You Will Need:

  • 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
  • Strong data analysis skills and Excel experience required
  • Ability to problem solve and implement solutions quickly, often coordinating multiple teams
  • Excellent communication, organizational, operational, teamwork, and interpersonal skills
  • Previous experience of working in a highly regulated industry
  • Understanding of a Card Not present environment



More on William Hill US…

William Hill US, now part of Caesars Entertainment, currently operates sports betting in 18 US jurisdictions, an industry-leading 13 of which offer online sports betting. The combined companies have operations in The Bahamas, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, Tennessee, Virginia, Washington DC, and West Virginia. William Hill US is the licensed sports betting provider for numerous casinos in Mississippi and New Mexico and is the exclusive risk manager for the Delaware and Rhode Island sports lotteries. The combined companies have numerous league partnerships, including MLB, NBA, NHL, and NFL, as well as national media partnerships with CBS Sports and ESPN. Marking a major milestone in American sports history, William Hill US opened the William Hill Sportsbook at Monumental Sports & Entertainment’s Capital One Arena in May 2021, becoming the first ever sports betting venue to open within a US professional sports facility.


William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. William Hill complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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