Motorola Solutions
We help people be their best in the moments that matter.
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Patch Manager Field Service Technician (Catania, Italy SOFA Assignment) at Motorola Solutions (Remote)

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

***Work Location is on-site at a Military Base in Catania, Sicily, Italy***

***Must be a US Citizen with the ability to obtain background clearance as required by government customer***

***This vacancy is for a U.S. DOD - Italy Status of Forces Agreement (SOFA) position. Candidate must be willing to relocate to the Catania area in Sicily, Italy.***

***This is not a remote work or telework position.***

The U.S. Navy ELMR system is geographically the largest, most complex Motorola ASTRO P25 LMR system in the world. The Patch Manager FST serves as an instrumental role in this program. As the Patch Manager FST, you will be responsible for organizing patch implementation for the global ELMR enterprise. This includes working with the patch vetting/lab team, mediating monthly patch conference calls, and preparing the implementation plan ahead of the patching effort. The Patch Manager FST will also implement patches for the EURAFCENT region, which includes administering patches both locally and remotely.

Patching includes, but is not limited to, monthly patch updates to Windows clients, Windows servers, RHEL servers, McAfee AV updates, and SQL databases. Technical experience with these platforms is required. Outside of patch planning and implementation, the Patch Manager FST will support the EURAFCENT team for system and network sustainment activities. As an FST, it is necessary to provide weekly reports of activities and accomplishments.

Experience
  • Demonstrated experience working in IT production environments.

  • Demonstrated experience patching in Windows and Linux environments

  • SOFA requirements dictate that the candidate must have a Bachelor’s Degree, or Associate’s Degree plus 4 years of specialized experience, or a high school diploma plus eight years of specialized experience

  • Specialized experience includes IT systems administration, TCP/IP network administration, or similar within the Information Technology field

Responsibilities
  • Implementing patching updates as provided by the Motorola Solutions ASTRO Security Update Service

  • Some travel of up to 25% annually may be required

  • Must be willing and able to obtain DoD Secret-level clearance as required, including a Standard Form 86 questionnaire for national security positions

  • Assist the Master Site FSTs and Engineering team as needed during normal daily maintenance within the master site, dispatch sites, and RF sites

Required General Proficiencies
  • A good sense of teamwork is absolutely essential. Must be willing to work well with a cohesive team and be a good team player

  • Strong organization skills and a high attention to detail

  • Extensive verbal and written communication within the team and with the customer

  • Ability to use the Google Workspace suite (Gmail, Docs, Sheets, etc.) and the Microsoft Office suite (Word, Excel, etc.)

  • Must have strong self-management skills and people skills to work closely with Motorola’s customers as well as other teams within Motorola Solutions

  • Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality

Required Technical Proficiencies
  • Experience patching Red Hat Enterprise Linux (RHEL), Windows (including Windows Server), SQL Database, HP iLO, Network Attached Storage (NAS) devices, and Direct Attached Storage (DAS) devices

  • Excellence in Windows and Red Hat Linux System Administration

  • Proficient TCP/IP networking knowledge

  • Must be in possession of the CompTIA Security+ certification or similar certification that satisfies IAT Level II certification requirements or capable of obtaining one within first 6 months of employment

  • Must be in possession of minimum ETA CETa certification or be capable of obtaining one within the first 6 months of employment

  • Proficient knowledge in use of tools such as PuTTY, WinSCP, Remote Desktop, VMWare vSphere, and similar software

  • Proficiency in administering HP ProLiant servers and iLO

  • Experience in administering VMware virtualization suites

  • Must be willing and able to obtain DoD Secret-level clearance as required, including a Standard Form 86 questionnaire for national security positions

Preferred Technical Proficiencies 
  • A high degree of TCP/IP network knowledge

  • Proficiency in administering Windows 10, Windows Server 2016, and Active Directory

  • Experience with or willing to learn Motorola’s proprietary software and hardware systems

  • Experience with one of the following: P25, LMR, RF infrastructure, Motorola ASTRO systems, radios and consoles

  • Experience with McAfee suite of security products and ePolicy Orchestrator and/or Host Base Security Systems (HBSS)

  • Experience in performing RF trunking site optimization or be willing to learn this skills


Basic Requirements
    • 4+ Years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
    • Must be a US Citizen with the ability to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.


Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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