Patch Manager Field Service Technician (Catania, Italy SOFA Assignment) at Motorola Solutions (Remote)
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
***Work Location is on-site at a Military Base in Catania, Sicily, Italy***
***Must be a US Citizen with the ability to obtain background clearance as required by government customer***
***This vacancy is for a U.S. DOD - Italy Status of Forces Agreement (SOFA) position. Candidate must be willing to relocate to the Catania area in Sicily, Italy.***
***This is not a remote work or telework position.***
The U.S. Navy ELMR system is geographically the largest, most complex Motorola ASTRO P25 LMR system in the world. The Patch Manager FST serves as an instrumental role in this program. As the Patch Manager FST, you will be responsible for organizing patch implementation for the global ELMR enterprise. This includes working with the patch vetting/lab team, mediating monthly patch conference calls, and preparing the implementation plan ahead of the patching effort. The Patch Manager FST will also implement patches for the EURAFCENT region, which includes administering patches both locally and remotely.
Patching includes, but is not limited to, monthly patch updates to Windows clients, Windows servers, RHEL servers, McAfee AV updates, and SQL databases. Technical experience with these platforms is required. Outside of patch planning and implementation, the Patch Manager FST will support the EURAFCENT team for system and network sustainment activities. As an FST, it is necessary to provide weekly reports of activities and accomplishments.
ExperienceDemonstrated experience working in IT production environments.
Demonstrated experience patching in Windows and Linux environments
SOFA requirements dictate that the candidate must have a Bachelor’s Degree, or Associate’s Degree plus 4 years of specialized experience, or a high school diploma plus eight years of specialized experience
Specialized experience includes IT systems administration, TCP/IP network administration, or similar within the Information Technology field
Implementing patching updates as provided by the Motorola Solutions ASTRO Security Update Service
Some travel of up to 25% annually may be required
Must be willing and able to obtain DoD Secret-level clearance as required, including a Standard Form 86 questionnaire for national security positions
Assist the Master Site FSTs and Engineering team as needed during normal daily maintenance within the master site, dispatch sites, and RF sites
A good sense of teamwork is absolutely essential. Must be willing to work well with a cohesive team and be a good team player
Strong organization skills and a high attention to detail
Extensive verbal and written communication within the team and with the customer
Ability to use the Google Workspace suite (Gmail, Docs, Sheets, etc.) and the Microsoft Office suite (Word, Excel, etc.)
Must have strong self-management skills and people skills to work closely with Motorola’s customers as well as other teams within Motorola Solutions
Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality
Experience patching Red Hat Enterprise Linux (RHEL), Windows (including Windows Server), SQL Database, HP iLO, Network Attached Storage (NAS) devices, and Direct Attached Storage (DAS) devices
Excellence in Windows and Red Hat Linux System Administration
Proficient TCP/IP networking knowledge
Must be in possession of the CompTIA Security+ certification or similar certification that satisfies IAT Level II certification requirements or capable of obtaining one within first 6 months of employment
Must be in possession of minimum ETA CETa certification or be capable of obtaining one within the first 6 months of employment
Proficient knowledge in use of tools such as PuTTY, WinSCP, Remote Desktop, VMWare vSphere, and similar software
Proficiency in administering HP ProLiant servers and iLO
Experience in administering VMware virtualization suites
Must be willing and able to obtain DoD Secret-level clearance as required, including a Standard Form 86 questionnaire for national security positions
A high degree of TCP/IP network knowledge
Proficiency in administering Windows 10, Windows Server 2016, and Active Directory
Experience with or willing to learn Motorola’s proprietary software and hardware systems
Experience with one of the following: P25, LMR, RF infrastructure, Motorola ASTRO systems, radios and consoles
Experience with McAfee suite of security products and ePolicy Orchestrator and/or Host Base Security Systems (HBSS)
Experience in performing RF trunking site optimization or be willing to learn this skills
Basic Requirements
- 4+ Years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
- Must be a US Citizen with the ability to obtain background clearance as required by government customer
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.