Zone & Co
Zone & Co is a leading NetSuite development accelerator for lead-to-revenue software.

Partner Support Representative at Zone & Co

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Zone & Co is a premier NetSuite Solution provider, proud member of the Suite Developer Network, and creator of the #1 cloud billing & revenue solution -ZoneBilling. We work daily to change the way businesses innovate at scale using comprehensive cloud technologies built from core cloud systems - like Oracle NetSuite. We design our products to solve the real life challenges of our customers, which we know all too well as ex- CFOs, Accountants, Project Managers, Developers, and more.
This is an incredibly exciting and momentous time for Zone with our recent funding ,so there's a wonderful amount of opportunity to make your mark and make an impact!
Zo ne & Co is looking for an experienced NetSuite professional to join our ZoneBilling Partner Solutions team. This role will be responsible for supporting Zone & Co's Implementation Partners. This role will support our Implementation Partners from an in-product configuration perspective, assisting the Partners across various stages of the implementations.
This job will be responsible for:
  • Troubleshooting technical issues within ZoneBilling on an ad hoc basis.
  • Assisting ZoneBilling Partners in navigating Zone's internal organization to provide them with appropriate answers to questions that arise.
  • Documentation of solutions.
  • Maintaining a repository of documentation and ensuring that Implementation Partners are kept apprised of new collateral available to them.
  • Enable Implementation Partners on product features & best practices.
  • Contributing to the evolving internal operations of Zone's Partner Solutions department.
  • Working collaboratively both with the Partner Solutions Team and cross-functional teams including Frontline Support, Backline Support, Product, and Professional Services.

The ideal candidate will have several of the following skills/experience:
  • Experience working with ZoneBilling
  • Experience working with a other Billing & Revenue Recognition software
  • NetSuite Administration experience
  • NetSuite Certifications (Foundations, Administrator, ERP Consultant)
  • Revenue Accounting/Operations, Billing Operations
  • Experience with saved searches, custom records, custom fields, and workflows
  • Tech support and/or consulting experience
  • Advanced Excel skills (vlookups, pivot tables, etc.)
  • Excellent communication skills, both written and verbal
  • An understanding of the NetSuite Partner ecosystem
  • Experience in establishing and driving internal operational initiatives

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We celebrate no-Friday weeks during the summer and provide an initial stipend for setting up your home office. All on top of our fully covered, top-tier health insurance and unlimited vacation. And we are 100% remote! See our full list.
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we're eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Sales & Marketing
    • WebflowCMS
    • HubSpotCRM

What are Zone & Co Perks + Benefits

Zone & Co Benefits Overview

At Zone and Co, we care about your health, wellbeing, and work-life balance. We know work is only one part of your life, so we do everything we can to support it – and that means a great benefits package. Here's a list of what all employees at Zone receive:
+ Remote work setup
+ Unlimited time off (and summer Fridays)
+ 13 company paid holidays
+ Fully paid health & dental insurance
+ 401k matching
+ Fitness stipend

Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Zone's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually. Zone will contribute $250.00 per employee.
Disability Insurance
Zone's disability insurance benefit is 60% of an employee's annual salary up to a $1,500 maximum weekly payout for 13 weeks. Employees also have the option to purchase extra coverage.
Dental Benefits
Zone's dental plan through Delta Dental covers 100% of the cost of preventative care, including x-rays, and comes at no cost to you.
Vision Benefits
Zone's vision insurance through VSP plan provides 100% coverage for annual eye exams and lenses after a $20 copay.
Health Insurance Benefits
Zone offers two quality insurance plans with BCBS, HMO, and PPO, both with deductibles of $2000 individual and $4000 Family. Zone covers 100% of your premiums for these plans.
Life Insurance
Zone offers group-term life insurance with a payout of 1x an employee's annual salary for the duration of employment.
Wellness Programs
Zone's health and wellness program provides $250 per employee for health and wellness expenses.
Retirement & Stock Options Benefits
Zone's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
Zone contributes 3% of your gross salary to your 401(k) plan.
Child Care & Parental Leave Benefits
Remote Work Program
Zone is a fully remote company and all employees work from home!
Family Medical Leave
Zone offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Happy Hours
Once a month Zone hosts a virtual happy hour!
Home Office Stipend for Remote Employees
Zone offers $500 per employee for home office needs.
Professional Development Benefits
Promote from within

An Insider's view of Zone & Co

What does your typical day look like?

As a ZoneBilling consultant, I'm faced with daily challenges to implement the highest quality solution possible and always receive amazing support from other folks at Zone. In my short ~1.5 years at Zone, I've completely transformed as a professional for the better.


ZoneBilling Consultant

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