Partner Support Operations Manager at Via (Washington DC)

| Washington DC
Sorry, this job was removed at 5:45 p.m. (CST) on Wednesday, May 18, 2022
Find out who's hiring in Washington DC.
See all Operations jobs in Washington DC
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Partner Support Operations Manager, you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology.

The Partner Support Operations Manager position is a great starting point for anyone seeking a career in operations, product support, or business development. This customer-facing position is all about building the best possible connection between our Customers and our Product & Engineering Team. We work together to ensure that our customers can make the best use of our technology with teams across the organisation to improve our customers’ experience and drive retention. As one of the key client-facing teams in Via's Partnerships business, we play a major part in its success. This position offers a 360° degree view on our business and is a great platform to enter the world of Via.

What You’ll Do:

  • Serve as the main point of operational contact for our partners, helping them make the best use of our technology for their innovative mobility and transit systems
  • Manage product expectations and development, ensuring that our engineering team is getting the feedback they need to build the best product possible
  • Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to answer support inquiries on a daily basis
  • Prioritize operational issues as a real-time point of contact and provide technical, specific, and strategic responses in an efficient manner
  • Coordinate with Product Management, Partner Success Managers, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • Build and maintain an online knowledge base of issues/solutions to share with colleagues
  • Nurture close relationships with clients to become a trusted advisor

Who You Are:

  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Outstanding process-orientation, analytical, and organization skills
  • Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • Fluent in English
  • Bachelor’s Degree

What Catches Our Eye:

  • Fluency in additional languages (ie Italian, Dutch, Japanese, or Russian)
  • Experience at a start-up

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

Ready to join the ride?

Via is an equal opportunity employer.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

What are Via Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program

More Jobs at Via

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Via's full profileSee more Via jobs