Partner Store Operations Manager II
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
OVERVIEW
Our Instacart Operations team is seeking an Operations Manager for our Emerging and Partner Operations Team.
About our Emerging and Partner Operations team: Instacart’s Emerging and Partner Operations team is responsible for in-store fulfillment of customer orders handled by Instacart’s key retail partners. As Instacart continues to complement our existing delivery offering with a customer pickup option, the Emerging and Partner Operations team will be charged with creating and executing the playbook that allows retail partner associates to fulfill orders with the high quality that our customers expect. The Emerging and Partner Operations team will play a leading role in launching new partner locations, developing best-in-class training to thousands of associates, deploying new processes, procedures, and best practices, and partnering closely with some of the largest retailers in North America to create a successful and sustainable pickup offering that customers love.
Highlights: Build the fulfillment playbook of a multi-billion dollar run rate business. Partner with North America’s top retailers to scale this offering across their entire footprint. Work cross-functionally to develop and deploy enterprise and shopper products.
ABOUT THE JOB
- You will proactively manage Instacart’s most important retail accounts by developing strong client-focused relationships and marshalling internal resources.
- You will lead a team of direct reports to provide retail partners white-glove operational consulting and guidance regarding their partner-driven fulfillment operations.
- You will be a thought leader, partnering internally and externally to define and execute strategies for your partners to achieve their goals.
- You will identify, synthesize, and champion new product features or processes and support the path to full adoption.
- You will work cross-functionally with our Business Development, Product, and Care organizations to develop scalable solutions as you uncover them in the field.
ABOUT YOU
- 7+ years of experience in operations, account management, or a related field; bachelor’s degree preferred.
- Experience leading high-performing teams and managing both internal and external stakeholders.
- Experienced in G Suite, MS Office, SQL strongly preferred.
- Excellent written and verbal communication skills including real-time support and trouble-shooting.
- Ability to support and manage partners: you can manage key relationships and maintain a strong, mutually-beneficial partnership with Instacart’s top retailers.
#LI-Remote
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.