Instacart
Instacart is the leading grocery technology company in North America
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Partner Store Operations Associate

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We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.


OVERVIEW 

Our Instacart Operations team is seeking an Operations Associate for our Emerging and Partner Operations Team. 

About our Emerging and Partner Operations team: Instacart’s Emerging and Partner Operations team is responsible for in-store fulfillment of customer orders handled by Instacart’s key retail partners. As Instacart continues to complement our existing delivery offering with a customer pickup option, the Emerging and Partner Operations team will be charged with creating and executing the playbook that allows retail partner associates to fulfill orders with the high quality that our customers expect. The Emerging and Partner Operations team will play a leading role in launching new partner locations, developing best-in-class training to thousands of associates, deploying new processes, procedures, and best practices, and partnering closely with some of the largest retailers in North America to create a successful and sustainable pickup offering that customers love. 

Highlights: Build the fulfillment playbook of a multi-billion dollar run rate business. Partner with North America’s top retailers to scale this offering across their entire footprint. Work cross-functionally to develop and deploy enterprise and shopper products. 

ABOUT THE JOB 

  • You will proactively manage a portfolio of retailers by developing strong client-focused relationships. 
  • You will train and onboard new small and medium retailers to the Instacart platform
  • You will collaborate closely with BD Account managers and retail partners to provide strategic and executional guidance regarding their pickup program. 
  • You will collect and analyze data to uncover insights to support growth opportunities or diagnose and resolve operational issues. 
  • You will communicate new product features or processes and support the path to full adoption. 
  • You will collect and synthesize partner feedback, identifying opportunities for account or program-wide improvement. 

ABOUT YOU 

  • 3+ years of experience in operations, account management, or a related field; bachelor’s degree preferred. 
  • Experience managing internal and external stakeholders. 
  • Experienced in G Suite, MS Office. 
  • Excellent written and verbal communication skills including real-time support and trouble-shooting. 
  • Ability to support and manage partners: you can manage key relationships and maintain a strong, mutually-beneficial partnership with Instacart’s top retailers. 
  • Sense of ownership and attention to detail: when a customer receives the wrong item from a pickup order, you root-cause the why and develop a solve. 
  • Comfort in data and analytics: you can review a set of key metrics and know the actions you need to take to drive improvement. 
  • Flexible and resourceful: you know the perfect solution may not be immediately available but you are energized by finding short term answers and building towards sustainable long term solutions. 
  • Positive and energetic attitude: Even the most demanding stakeholders can’t get you down, you can keep a smile and a hard-working attitude through even the most demanding moments. 

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
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Baltimore, MD
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Boise, ID
Boston, MA
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Other US Location
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What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
OKR operational model
Open office floor plan
Flexible work schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Diversity
Mandated unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity employee resource groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), Parents@, and Women@.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Family medical leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Company sponsored family events
We partner with our Parents@ community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job training & conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

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