Partner Operations Manager at Opendoor (San Francisco, CA)

| San Francisco, CA | Hybrid
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About Opendoor
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team
Since Opendoor first started operating in 2014, we’ve learned a lot about buying, managing, and selling real estate. The Enterprise business unit is the business unit within Opendoor that works with enterprise real estate investment firms (ie REITS). Enterprise aims to automate the buying and selling of real estate to institutional real estate firms using technology and nationally-scaled processes. Homebase is building a modern platform for transactions, offering a wide range of services such as brokerage and title.

Role Responsibilities

  • As a Partner Operations Manager on the Homebase team, you will work with multiple teams within Enterprise, with a primary mandate of making sure our partners have the best customer experience and all operations with our partners run smoothly.
  • You will be the main point of contact for Director-level team members at top-tier institutional real estate buyers.
  • In turn -- we’re looking for dynamic team players who can wear multiple hats, juggle multiple tasks simultaneously, and aren’t afraid to roll-up their sleeves to help us quickly scale.
  • Manage operational projects/escalations that arise with your assigned institutional partner(s) across multiple product lines
  • Drive the onboarding/ramping of institutional buyers to new products or markets
  • Drive incremental volume and generally be responsible for the success of your assigned partner(s), primarily through (1) building strong relationships with partners and (2) advising on best internal strategy and tactics for partner growth
  • Pitch in however you can, whenever needed. We’re a lean team and there will be “all hands on deck” moments (ie large bulk transactions). 

Skills Needed

  • 5-7+ years of professional experience; Partner Operations, Account Management, Operations, or Real Estate experience a plus, and Management experience in any of these areas a strong plus
  • A strong desire to create lasting relationships with external partners
  • Very process-driven with extremely high attention to detail
  • Excellent communication skills, both written and verbal
  • Highly self-motivated, have a stellar work ethic, and you’re looking for the right company to support your growth
  • Comfortable working through ambiguity as our business unit grows and new processes are rolled out
  • Comfortable with non-conventional hours (our partners occasionally work with us mornings, nights, and over the weekend)
  • Above all else you are hard-working, kind and goal-oriented

#LI-JH1

More About Us
To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.

We Offer the Following Benefits and Perks
• Full medical, dental, and vision with optional 85% coverage for dependents
• Flexible vacation policy
• Generous parental leave
• Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.

Maggie

Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.

Daniel

Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.

Sherry

Data Science Manager

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