Partner Incentives and Program Administration Manager
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
In this position, the person will focus on Partner incentives and general program administration work and will be owning key processes that supports SentinelOne’s Global Partner Program. Specifically this role will lead all of the Partner incentive administration including owning and optimizing our payment tool, tracking Partner achievements and working with Finance to ensure all policies are followed. This person will also be assisting with other Partner Operation activities such as helping to activate Partners into our Program and to help with Partner questions regarding our Partner Portal. The right individual has experience with Global Partner Programs that supports a Software focused Channel Sales organization. This individual likes to work independently and thrives in a fast paced hyper growth environment. Understanding various go-to-market Partner types and overall global Partner processes that supports a Partner Program is a must have for our ideal candidate.
What will you do?
- Work closely with the Senior Director of Channel Programs to support changes, enhancements, and expansion of our channel financial benefits, as well as support all communications related to claim availability, upcoming expirations, and 'how to claim' information
- Handle all operations related to channel financial programs, including user issues, claim amount questions, deal eligibility questions (internally & externally), ability to review account and opportunity level detail in SFDC and determine correct answers to questions
- Support the channel program direction towards reward & spiff changes, and operationally implement them with the rewards vendor
- Track the proper incentive contacts to pay to for each qualifying Partner to ensure we have the right data in our systems
- Maintain a list of open items and work them to completion, including tracking exception requests and working them through the approval and payment process
- Support each new SPIFF launch with answering questions and coordinating with our rewards vendor and internal teams
- Be the single point of contact for our Partners regarding SPIFFs, providing Partners with a list of earnings by incentive type
- Manage the SPIFF approval workflows in our rewards system
- Assist with our Partner Onboarding process including checking for valid documentation and answer questions related to onboarding our Partners globally
- Work closely with Finance, our Channel Sales organization and our Partner Program team
What skills and experience should you bring?
- Bachelor’s degree
- 3 - 5 years in Partner Operations supporting Partner incentive programs and general administration of global Partner programs
- Experience owning the administration of partner incentive programs including how to track, report and handle fee processing as needed
- Knowledge and experience around all global Partner processes like Partner onboarding, deal registrations, partner compliance and partner incentive programs
- Project management skills, including documentation. Experience in operationally managing program benefits and financial incentives like SPIFs, rebates, and MDF
- Experience working in channel organizations, and familiar with channel operations functions, channel terminology, typical partner requirements & benefits
- Good working with numbers & Excel
- Competent at creating SFDC reports & dashboards, and updating values in SFDC as needed.
- Strong data analytics, ability to review reports and catch inaccuracies
- Familiar with reward/spiff program terms, documentation, and can lend input to channel marketing on the spiff flyers content to ensure the operational process for partners is clear and correct, and that the spiff terms and rules are clear and not open to misinterpretation
- Experience working with finance teams and helping to track to a budget or provide/confirm forecasted accrual figures & final actuals
- Strong experience with incentive platforms, experience with Channel Mechanics and XTRM a plus
- Good written communication skills. Will need to engage directly with partners on their spiff claims or rebates
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.