We deliver digital workflows that create great experiences and unlock productivity.

Partner Enablement Operations, Director at ServiceNow

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Company Description


ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description


The Team: 

Come join the Training, Alliance-enablement, Certification Organization (TACO), part of the Customer & Partner Group, and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will scale the ServiceNow market of talent with a robust and strategic Partner Enablement plan by educating, guiding and equipping the partner individuals to be quality, capable, and ServiceNow ready. 

The Role: 

The Partner Enablement Operations Director will be a critical member of the Partner Enablement leadership team – comprised of Partner Enablement Strategy, Regional Enablement, Partner Enablement Offerings, Partner Enablement Adoption, Technology Partnership Enablement, and Partner Enablement Operations & Strategic Initiatives. He or she will be instrumental in driving operational reporting excellence, strategic business insights, uplifting areas of opportunity and global capacity modeling. 

Reporting to the Vice President, Partner Enablement, this individual will bring global leadership and an entrepreneurial nature to the way we approach and solve partner enablement and subsequent growth of our market of talent in an extremely fast paced organization. This individual will be in lock step with ServiceNow stakeholders across the broader Customer & Partner (C&P) Organization, Alliance & Channels Ecosystem (ACE) and the Training, Alliance enablement, Certification Organization (TACO).


This role requires a seasoned and well-rounded individual who has excellent organizational and interpersonal skills, analytics experience, and proven stakeholder engagement and management. Excellent project management, technical skills and broad execution capabilities will be required. In this role he or she will be responsible for: 

  • Develop capacity strategy and models for current and future state, engage and enable the regional enablement to execute and support their stakeholders on meeting the capacity targets annually. In collaboration with the regional enablement team, support all communications aspects of the capacity model roll-out and dashboarding. 

  • Lead and drive operational aspects of Partner Enablement (PE), including global budget management, operational dashboards, business analysis, functional and strategic insights. 

  • Work directly with the PE leadership team to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes. 

  • Staying highly connected in our matrixed organization through allyship and stakeholder buy-in / awareness. 

  • Monitoring and prioritizing areas of improvement for best practice implementation and operational excellence across entire function. 

  • Drive consistent communication of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the PE function.

  • Help support and lead purpose and culture of team and company. 




To be successful in this role you have:

  • 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes 

  • Proven analytics and modeling experience for global partner skills and capabilities 

  • Superb leadership and influencing skills; ability to work collaboratively and cross-functionally 

  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups 

  • Passion for and demonstrated success understanding and fulfilling internal or external partner needs; problem-solver, entrepreneurial mindset 

  • Sharp business judgment, ability to see "big picture" and to prioritize 

  • Executive presence, strong verbal and written communication 

  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment and influence people in a heavily matrixed organization 

  • High energy, strong work ethic, and disciplined execution skills 

  • Passion for enabling partner individuals and organizations, and the ServiceNow Community. 

  • Bachelor's degree or equivalent is required 


Additional Information


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


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Candidate Location Eligibility:
Chicago, IL
San Francisco, CA
Seattle, WA

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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