Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

Partner Delivery Manager - XM Services

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge:

The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in scaling our go-to-market strategy and enabling the success of our customers on the Qualtrics XM Platform. 

The recently formed Partner Delivery Assurance (PDA) function is at the heart of our ecosystem strategy and is pivotal to the growth of our partners and our customers. Partner Delivery Managers ensure our customers have the same experience from our partners as they would expect from the Qualtrics XM Services organization. Since we are the world’s preeminent experience management company, customers expect a great experience whenever they interact with Qualtrics and our partners. 

Partner Delivery Managers continually evaluate partner performance across a portfolio of partner-delivered customer programs, make recommendations to drive partner success, and address and resolve partner-related escalations. They facilitate the ongoing governance of the overall partner portfolio and will collaborate with cross-functional business partners within and outside the Qualtrics Ecosystem organisation (e.g. partner ecosystem managers and the partner enablement team, as well as Sales, Delivery and Customer Success leaders, for example) to optimize partner delivery and drive partner delivery excellence.

Core Responsibilities:

  • Define partner delivery strategy for assigned partners
  • Establish and maintain relationships with partners completing Qualtrics delivery as their main point of contact from pre-sales and scoping assistance through project launch
  • Ensure flawless execution of Partner Delivery Assurance workshops, quality gate stage reviews, etc. 
  • Guide partners in building / expanding their cloud delivery organization
  • Gain insight into partner-led implementations to drive customer success and adoption
  • Drive structured engagement to accelerate partner investments in capacity & quality
  • Oversee partner tracking in Mavenlink to drive accurate reporting 
  • Host relevant training sessions and enablement activities with partners proactively and based on identified competency gaps to drive delivery quality
  • Analyze quality impacting issues, manage customer feedback, and build a plan of action to drive improvement
  • Contribute to and influence the prioritization of key quality and process improvement projects

Successful candidates will possess most of the following: 

  • Experience managing professional services delivery partners within a SaaS environment either for a product company or consultancy
  • 3-5 years experience in tech consultancy or professional services
  • A deep understanding of software implementations, ideally in SaaS environment
  • Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget, with quality at the forefront of everything you do
  • Ability to multitask and manage multiple moving parts, while actively prioritizing activities and deliverables
  • Someone with the ability to discuss technical concepts/solutions and adapt them to solve business challenges
  • Self-aware, considerate, empathic, and able to manage emotions in times of stress
  • Native Spanish and/or Portuguese language skills and experience working with customers and/or partners in Latin America

Qualtrics Q-mmunity

We are proud of the community that has developed at Qualtrics. Every day it becomes more robust and, along the way, it matures and develops us into a better team through education, focus, advocacy, and fun. It is a solidifying piece of the #OneTeam mentality that we operate with.

The Q-mmunity is essentially a mix of the Q Groups, our Corporate Social Responsibility groups, and other social groups. These groups include but are not limited to MosaiQ, Q Pride, Q&Able, QSalute, and Women's Leadership Development (WLD). Take a deeper look at our Q-mmunity here.

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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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