Enverus
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Owner Relations Agent - 22386 at Enverus (Remote)

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Description
Owner Relations Agent
Why YOU want this position
Enverus is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus ' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.
We are currently seeking a n Owner Relations Agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector.
Performance Objectives
Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
Ensure the response and manner is done in an accurate, timely and friendly manner
Manage emotions (calm, non-defensive, respectful)
Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience
Competitive Candidate Profile
Demonstrated ability to manage multiple tasks and clients.
Ability to multi-task between several critical client situations at the same time
Ability to professionally interface with clients over the phone or through email.
Strong self-motivation, and the ability to work both independently or with a team.
Strong organizational skills, sets priorities, and meets deadlines.
Excellent written, oral, and interpersonal communication skills.
2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
Proficiency in all Microsoft Office applications and various oil and gas software programs.
High School degree or equivalent
This role is eligible for: Variable Compensation
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What are Enverus Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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