Overview

This is a remote opportunity

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers - big and small, across industries and around the world - utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We're at the forefront of the Wireless WAN and 5G - the next big waves in networking - and we remain as hungry and humble as the day we started. If you're hungry to be part of something big, come join us.

Responsibilities

How Will You Contribute to the Company?

Works with Distributors, Partners, and Sales Team to ensure Purchase Orders are processed in a timely manner to allow for on-time delivery per the SLA. The focus for this position is to ensure that purchase orders are processed accurately, and that customer's concerns/needs are addressed professionally and promptly . I n the event of late shipments, be proactive in keeping the customers and other internal key personnel informed of future revised shipment dates.

What Will You Do?

• Process Purchase Orders received from Distribution in an accurate and timely manner
• Meets customers' needs and expectation by providing them with information and/or documents such as those listed below:
  • Service Order Confirmations
  • Service Product Information
  • Inquiries about pricing, transportation costs and arrangements, product availability, order status and estimated delivery, etc.

Other Responsibilities:

• Requests for quotes, terms, and special products
• Other customer questions and concerns including special requests
• Provides exceptional Customer Service by always being available for customer's phone calls and ensuring phones are staffed properly per Sales Operation Management guidelines
• Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request and communicating as appropriate with customers and internal employees as necessary to ensure the organization is aligned with the details of the order
• Ensure customer receives an order confirmation for each o rder received
• Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact
• Daily/as needed updating of orders based on ever-changing information provided by Supply Chain
• Enter and update new customers and customers' master records as needed in Sales Force
• Recommends process improvements in support of improved customer service
• Maintain an organized work area including keeping policies, procedures and literature organized and updated
• Assists in achieving the goals of the department and the business by performing other duties as assigned

Qualifications

• High School diploma or equivalent
• Ability to work in a team
• Good communication skills
• Able to work on a variety of projects
• Able to exercise reasoned judgment
• Basic proficient with personal computers
• Able to adapt to change and understand the needs of the customer and the business
• "Go with the flow" attitude and willingness to help out wherever needed

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don't meet 100% of all listed requirements? We don't want you to hold back! If you don't check every single box above but still feel like you could successfully do the work, we encourage you to apply! We'd love to connect and see how you could add to our team.

Why Cradlepoint?

At Cradlepoint, we're one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint values drive everything we do:

• Stay humble and hungry: Be a curious learner, resilient, and competitive.
• Don't point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
• Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
• Keep it simple: Eliminate complexity. Reduce time to value.
• Enjoy the ride: Celebrate - appreciate - grow.
• Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

Benefits & Perks:

• Competitive salary with a focus on a global market; Annual and Incremental Incentive plans; employee retirement plans (where available)
• Flexible Time Off with Global Holiday Schedules to promote work-life balance
• Wellness initiatives focused on the health and mental well-being of our team members and their families, including free membership to Headspace (a mindfulness and well-being app), an International Employee Assistance Program, and dedicated quarterly Well-being Days and No Internal Meeting Fridays.
• Ongoing training and development opportunities
• Eligible to participate in customary health and other benefit plans and programs based on location
• Work from home opportunities across our global locations with a culture rooted in inclusion and teamwork

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Cradlepoint's Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We're proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.