Order Administrator at Cisco Meraki
***This role is located in Chicago and temporarily remote until further notice.
We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work.
At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.
The Meraki Team is seeking an Operations Order Administrator to support the Operations and Sales teams. This opportunity requires an experienced individual with high attention to detail, excellent problem-solving abilities, and a can-do attitude!
What You Will Do:
Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers
Customer service/support – handling inquiries from internal and external parties regarding
operation policies and procedures via email, phone, chats and in-person
Communicate effectively and clearly with distributors, partners, and customers
Ensure customer satisfaction and provide professional follow-ups to address any inquiries that
require additional information
Other miscellaneous tasks that may be required of the role (running reports, monitoring order
flow, etc.)You are:
Problem-solver. You have the ability to identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team
Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects
Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs
Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature someone who is always open to working on whatever comes your way
2-3 years + experience, minimum, working with data entry, customer service, or similar experience
Familiarity with Microsoft Office programs, such as Word, Outlook, Excel
Excellent organizational and collaboration skills
Ability to work in a constantly evolving environment
Familiarity with Salesforce.com or other CRM system is a bonus!
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.