Cisco Meraki
Cisco Meraki simplifies powerful technology so that passionate people can focus on their mission.
Hybrid

Order Administrator

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***This role is located in Chicago and temporarily remote until further notice.

We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work.

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Meraki Team is seeking an Operations Order Administrator to support the Operations and Sales teams. This opportunity requires an experienced individual with high attention to detail, excellent problem-solving abilities, and a can-do attitude!

What You Will Do:

  • Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers

  • Customer service/support – handling inquiries from internal and external parties regarding

    operation policies and procedures via email, phone, chats and in-person

  • Communicate effectively and clearly with distributors, partners, and customers

  • Ensure customer satisfaction and provide professional follow-ups to address any inquiries that

    require additional information

  • Other miscellaneous tasks that may be required of the role (running reports, monitoring order

    flow, etc.)

    You are:

  • Problem-solver. You have the ability to identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team

  • Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects

  • Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs

  • Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature someone who is always open to working on whatever comes your way

Requirements:

  • 2-3 years + experience, minimum, working with data entry, customer service, or similar experience

  • Familiarity with Microsoft Office programs, such as Word, Outlook, Excel

  • Excellent organizational and collaboration skills

  • Ability to work in a constantly evolving environment

  • Familiarity with Salesforce.com or other CRM system is a bonus!

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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What are Cisco Meraki Perks + Benefits

Cisco Meraki Benefits Overview

At Cisco Meraki, we support your passions, development, and wellness, allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services
Apprenticeship programs

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