Affirm
Affirm is reinventing credit to make it more honest and friendly. Ready to make a difference?
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Ops Risk & Control Lead at Affirm

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly. 

The Customer Operations organization at Affirm is continually evolving and expanding as the company grows and strives to deliver excellent service to our customers. The Operations Risk & Control Lead role sits within the Operational Excellence team, uses components of an Operations Risk management framework, and issues management framework to continuously provide oversight, measure and assess levels of risk and to raise, report, and support the remediation of issues across the organization.

In this role, you will be the champion for risk identification and driving change; you will build and implement our strategy on risk evaluation, partner cross-functionally with different facets of the business and help build a culture of risk awareness.

What You'll Do:
  • Issues Triage: confirm, validate, and raise technical issues and act as primary liaison between Operations and Affirm’s Legal, Compliance & Technology teams.
  • Regularly participate in cross-functional forums to present findings and trend analysis.
  • Partner with cross-functional teams to scope, size and propose improvements to fix recurring issues.
  • Provide timely support for urgent partner concerns and severe issues.
  • Support Affirm’s specialized process to make sure cases are being accurately handled and not missed.
  • Responsibilities include but are not limited to: reviewing reports and cases as needed to identify trends; ensuring agent mentoring is completed in a timely manner; providing access to partners for multi-level risk occurrences; and continuing to iterate on the overall process to ensure accurate reporting.
  • Provide assistance in identifying new and existing risks facing the Operations organization for which controls or surveillance are lacking.
  • Provide support in recognizing and advising on the development of key risk indicators.
  • Advocate in analyzing trends to recognize and develop strategies for addressing chronic issues and process optimization; may present findings to internal partners to drive prioritization of improvement opportunities.
What We Look For:
  • A strong risk and control approach with a passion for identifying and mitigating risk, working with Operations leadership to inspire change, challenge the status quo, and hold teams accountable for risk mitigation initiatives.
  • 5+ years of practical experience working in Audit, Internal Controls, Risk, or Operations within financial services or related industries.
  • Strong analytical skills with the ability to multitask and prioritize, including significant time-management skills.
  • Self-starter that can navigate a growing Operations organization.
  • Ability to work cross functionally with senior leaders and cross-functional partners to identify and assess risk.
  • Proven track record of successfully supporting the management of operational risks including developing control enhancements, process improvements, etc.
  • Thrives in a fast-paced, team environment with frequent change and a rapidly growing team
  • Ability to make measured, objective, data-driven recommendations daily.
  • Strong risk and control mentality, passionate about complex problem solving.
  • Innovative and flexible in suggesting recommendations and ideas; able to influence key partners.
  • Willingness to support outside of normal operating hours to handle ad hoc issues / act as on-call on a rotational basis.

Location - Remote Canada

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia.  Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.
 
Inclusivity:

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Culture
Volunteer in local community
Affirm has an active [email protected] group that organizes regular events to give back to the community.
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In NYC Affirm partners with Off Their Plate, serving as many meals possible to local families in need.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here: http://bit.ly/affirmdei2020

An Insider's view of Affirm

What’s the vibe like in the office?

I was originally based in our San Francisco office and recently transitioned to our NYC office. I love the NYC office because it feels like a true start-up! I get the best of both worlds. A growing start-up with infrastructure and stability but with the excitement of a small office and team.

Jeremy

Software Engineer

What are some things you learned at the company?

I've learned that staying true to Affirm's consumer-first mission requires a nearly daily commitment to it from the whole company with respect to how decisions are made, which goals are set, & what we decide to build. Sharing this clear north star with my coworkers allows us to connect & align on a deeper level - we're all here for the same reason.

Niki

Group Product Manager

What’s the vibe like in the office?

The New York office combines the tight knit, friendly culture of a smaller startup start up with the huge projects of a scaled out company, all while located in the heart of the world's best city. People in NYC are generally hard working, laid back, and fun to talk to.

Noam

Software Engineer

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