Ops Prod Supp Conslt at PNC (Pittsburgh, PA)

| Pittsburgh, PA
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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Operations Production Support Consultant within PNC's Enterprise Architecture organization, This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii or Alaska. There is limited expectation for regular in person, in office activities.

You will be accountable for analyzing the business and solution architecture needs for enterprise capabilities and related enterprise strategic roadmaps. This role will partner with various business and technology stakeholders across the enterprise to drive multi-year capability and technology strategies.

The role also will assess and drive integration strategies to gain operational efficiencies, optimize product offerings and deliver a compelling client value proposition. This architect will ensure that the bank's capabilities and enabling solutions are leveraged to their full potential.

Key deliverables in partnership with the other stakeholders are:
• Manage segments of the enterprise business capability model and provide business architecture and solution architecture viewpoints, create recommendations and roadmaps in support of key enterprise strategies. • Help define and drive the various enterprise roadmaps and solutions enabling key business strategies• Measure and demonstrate progress against the strategy and roadmaps• Work closely with the technology organizations to create various transformation and strategic roadmaps• Work closely with the enterprise architecture modeling team to help define architecture modeling vision and roadmaps• Provide thought leadership in proper implementation of processes and tools that best align with the organization's strategic objectives• Serve as a "trusted advisor" and partner with our technology and business stakeholders to achieve strategic objectives through the effective use of technology• Engage with strategic initiatives and planning activities to identify opportunities to rationalize applications/solutions/technology capabilities• Create and analyze relevant information and develop technology recommendations that are presented to senior management and business stakeholders

Some key desired skills:
• Enterprise Systems thinking & broad understanding of technologies• Strategic thinking and planning - Proactive and anticipatory in their thinking• Business and Solution Architecture experience on large technology/transformation programs in a multi-hosting ecosystem• Experience working in financial services organizations, preferably in a vendor hosted application ecosystem• Relevant architecture and industry training and/or certification such as TOGAF and BIAN• Personal skills: Communication and Presentation, Relationship Building, Collaboration, Influence

• This is an excellent opportunity for a senior individual with previous enterprise architecture experience. This role will allow for growth in considering broad, enterprise-impacting efforts that cross organizational boundaries and multiple disciplines. While business and solution architecture focused, this is an enterprise architecture role that will require applying the full architecture domains of business, technology, data, and application considerations for a holistic approach. • Conducts research, strategic development, and recommendations of enterprise-wide architecture for data, applications, business, and technologies.• Develops and assesses the strategies of enterprise architecture and roadmap development.• Leads IT research and development groups that design business application , data, and technology architectures for multiple departments and platforms.• Makes recommendations, gains approval, and develops implementation strategies for new technologies.• Evaluates and recommends product selection to ensure that organizational goals for security, reliability, and performance are achieved.

Job Description

  • Drives the strategic development and/or implementation of critical operational support services, processes, capabilities or initiatives within an operational unit.
  • Provides strategic development and/or implementation of critical business support services, processes, capabilities or initiatives within an operational unit and ensures performance and/or risk indicators are met.
  • Provides coaching and development to operations process managers and team members.
  • Develops and drives policy change and/or improvement. Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team members.
  • Drives the resolution of escalated compliance issues and risk mitigation activities. May direct the process for selection, acquisition and maintenance of vendors, compliance examiners, and operations technologies and systems.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


Business Process Design - Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process - Knowledge of and ability to bring a reported problem to successful resolution.

Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.


Bachelors (Required)

Additional Job Description

Additional Job Description

Base Salary: Commensurate with skills and experience.


PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
More Information on PNC
PNC operates in the Fintech industry. The company is located in Pittsburgh, PA. PNC was founded in 2022. It has 50977 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 445 open jobs at PNC, click here.
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