Successful Ops Support Specialists should demonstrate the following behaviors:

Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage

Drives Value for Clients: Enables economic value and positive social impact for clients, companies, governments, and communities

Works as a Partner: Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients

Champions Progress: Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi's vision and global strategy

Lives our Values: Ensures systematically responsible outcomes while driving performance and balancing short and long term risks

Delivers Results: Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results

On a daily basis, an Ops Support Specialist will be responsible for the following:

• Handles the day-to-day incoming and outgoing UPS mail process.
• Organize, sort and prepare mail for delivery.
• Analyses and prioritizes own work activities to complete daily assignments.
• Assists team members with resolution to problems.
• Communicates with internal departments to ensure proper resolution of issues.
• Ability to troubleshoot and make sound judgments.
• Handles and/or assists in various projects related to the department and applies technical proficiency.
• Able to get along well with others that fosters a great team environment.
• Maintain high productivity and accuracy rates to meet our service level standards.
• Accountable, Reliable and Dependable

Requirements:

• 1 year+ prior banking experience
• Ability to pay close attention to detail and able to work independently
• Must be able to lift mail bins and supply boxes.
• Strong Problem Solving and Decision making skills.
• Highly effective communication (verbal & written) and analytical skills.
• Ability to multi-task and prioritize job responsibilities.
• Technical proficiency with Outlook, Microsoft Word, PowerPoint and Excel
• Prior knowledge and/or experience with the following systems: UPS Worldship, BABO, CWS, Systematics, RSM, Sign Plus, EIC, and Salesforce a plus.
• Desire to Succeed and Adapt to Changes

Education:

• High School diploma, some college or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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