Operations Support Specialist at Karat

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We're Karat, the leader in technical interviewing

Karat’s purpose is to Unlock Opportunity for engineers and companies alike, and our mission is to make every interview predictive, fair, and enjoyable. As the world’s technical hiring expert, we help companies hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a passionate, smart, and committed team, and we want you to join our mission!

Come join our Delivery team

Our Delivery team is committed to building and supporting the Interview Engineering community at Karat. As one of the most central teams in the organization, we have a direct impact on not only the bottom line of business but also on the evolution of the recruiting industry.

What you will do

As an Operations Support Specialist at Karat, you will support our Interview Engineering Relationship team and freelance Interview Engineers through internal customer service and data-entry work.

This is a fixed-term W2 position (expected conclusion November 30, 2021), with possibility for extension. At this time, we are specifically looking for coverage Tuesday through Sunday, 8:00 am to 3:00 pm PT.

Karat’s HQ is based in Seattle, Washington, but we are open to remote U.S.-based candidates for this role. Immigration sponsorship is not available for this position.

  • Set up accounts for newly onboarded users within company systems following documented processes and procedures.
  • Organize contact information for Interview Engineers in our CRM (client relationship management) system, Insightly.
  • Maintain team spreadsheets and shared documents.
  • Conduct bulk updates and list pulls.
  • Field support requests and answer basic questions via chat.
  • Raise urgent questions from freelancers to corresponding Karat Relationship Managers.
  • Support special projects and initiatives, as requested.
The experience you will bring
  • Experience with Microsoft Office and/or Google Suite
  • Familiarity with systems such as Insightly, Lessonly, Slack, and Zapier a plus
  • History of reliability and success in a fast-paced, quick-change environment
  • Exceptional communication and interpersonal skills (both verbal and written)
  • Strong English language skills (grammar, spelling, punctuation, etc.)
Learn more about usStatement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

An Insider's view of Karat

How would you describe the company’s work-life balance?

We're passionate about what we do, but know how to turn off at the end of the day. Come here to work hard, build great trusted relationships, learn, and also to be recognized as a person with interests both in and out of the office, with plenty of work-life balance.

Gordie Hanrahan

Director of Communications

What are Karat Perks + Benefits

Karat Benefits Overview

Have a Voice
Everyone at Karat has a seat at the table, so you can be free to speak your mind and know you'll be heard.

Meaningful Equity
You'll be making an impact here, so you get a fair stake in our success too.

Unlimited Time Off
Take the time you need to do your best work and live your best life.

Health + Wellness
We got you covered: 100% of your health, dental, and vision insurance.

Equipped for Success
We'll set you up with a new MacBook Pro + monitor and whatever other gear you need.

Flexible Work Environment
Work from wherever you like, whether that's at our Seattle headquarters or your home office.

401k
Save for your retirement the smart and simple way.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Employees get free lunch on Tuesday and Thursday.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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