Operations Support Director at Banner Health

| Phoenix – Mesa – Scottsdale, AZ
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Primary City/State:
Phoenix, Arizona

Department Name:
Language and Cultural Svc-Corp

Work Shift:

Job Category:
General Operations and Culinary Services

The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. If you're ready to change lives, we want to hear from you.

Help move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of, apply today.

This position is a hybrid position working on site and at home. Arizona candidates only.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position courageously drives business solutions, culture development and non-clinical operations management strategies across Banner and their respective business in partnership with the broader Care Delivery organization. Operates as part of the Leadership Team of their respective businesses and drives system integration. Leverages metrics, data, and analytics for solutions that drive the business's performance. Functions as the feedback loop to ensure Operations programs are aligned with business needs. Consults and advises business leaders on broad business and operational issues that impact capacity, scheduling, patient logistics, transfers, and overall business performance and results.


1. Serves as the direct business partner to C-Suite facility leaders with specific focus on the CNO/ COO in non-clinical operations to teach, educate, problem solve business operations and logistics.

2. Identify, collaborate and create plans to remove roadblocks and problems of critical operational processes and patient logistics solutions in complex business situations for assigned business groups that drive performance and integration. Using knowledge of competitive strategies and tactics in developing culture, business organizational structure, vision, and governance, developing strategic workforce planning models, succession planning, building capability of teams to meet strategic initiatives and other business scorecard metrics, analytics and solutions, retention and engagement, leadership development planning, change management, process redesign.

3. Leads, plans and aligns an interactive ongoing process with leaders in the development and implementation of innovative strategies leading to positive business outcomes and standardization across all divisions and actively transferring best practices from/to different functions within the organization. Leads using a strategic mindset thinking about the collective organization, our big picture and avoiding a "silo" mentality acting as an analyst, gathering data as needed and making key decisions that drive results within assigned business units.

4. Acts as a courageous fully functioning, highly visible and influential member of leadership team for business and communities they support. Instills trust while providing counsel and guidance demonstrating interpersonal savvy in all areas of human resource management, ensuring consideration of appropriate policies, practices and employment law consulting on how labor affects people strategy helping to maintain an environment of high retention and engagement and free of third party influence.

5. Strong and influential role model for expected Banner behaviors. Provides current, direct, complete, and actionable positive and constructive feedback to others, facing people problems quickly and directly-regardless of who is involved and what the situation may be not being afraid to take negative action when necessary.

6. Leads, plans and aligns operation and patient logistic strategies for merger and acquisition activity within assigned business units and communities that promotes cultural integration for Banner.

7. Ability to excel in a highly matrixed organization to establish performance measures, assess and evaluate operations, and work with leadership to assure efficient and effective delivery of clinical and non-clinical services that drive us to an integrated delivery network.

8. The position promotes system consistency while addressing unique business issues for assigned business groups. This position requires the skill to influence management at all levels in the creation of an environment of choice in a fast paced environment. This role faces unpredictable situations that may have significant financial and exposure for Banner's brand. This role is responsible for coordinating services with other administrators, internal legal counsel, executives, and other staff. This position has constant contact with leaders, staff members, division and department heads, and medical staff that drives system integration. Customers of this position are both internal and external, including leadership, staff, physicians, medical staff, regulatory agencies, and community partners.


Must possess a strong knowledge of business and/or healthcare administration as normally obtained through the completion of a bachelor's degree in business, healthcare administration or related field.

Must possess a strong knowledge and understanding of healthcare administration as normally demonstrated through seven or more years of experience within the dynamics of healthcare, business development and relationship building with healthcare providers, employer and consumer groups or relevant experience.

Needs working knowledge of provider practices and associated issues.

Displays advanced understanding of planning, program development, and business development concepts along with ability to conceptualize, envision, and plan for the future.
Must function effectively in a team environment, collaborating with various levels of employees, community members, employers and healthcare providers.

Requires advanced skills in negotiation, conflict management, customer service, plan implementation and follow-through.

Needs effective and polished verbal and written communication skills to positively and professionally represent the organization in individual and group settings.

Must be self-motivated and possess the ability to work well independently.


Master's degree in related field preferred.

Additional related education and/or experience preferred.
More Information on Banner Health
Banner Health operates in the Healthtech industry. The company is located in Phoenix, AZ, Susanville, CA, Greeley, CO, Ogallala, NE, Fallon, NV, Torrington, WY, Worland, WY, Casa Grande, AZ, Mesa, AZ, Mesa, AZ, Mesa, AZ, Page, AZ, Payson, AZ, Queen Creek, AZ, Scottsdale, AZ, Sun City, AZ, Sun City West, AZ, Tucson, AZ, Tucson, AZ, Tucson, AZ, Mesa, AZ, Wheatland, WY, Fort Collins, CO, Loveland, CO and Sterling, CO. Banner Health was founded in 1999. It has 25000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 49 open jobs at Banner Health, click here.
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