Next Insurance is a fast-growing tech company based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. As the leading digital insurtech company transforming small business insurance, we are proud to have achieved a company valuation of $4 billion and total funding raised to more than $880 million!

Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.

We are looking for an Operations Specialist to join our Community Success team. Our mission is to enable data-driven, community-centric solutions that drive phenomenal service at scale. Our team cares deeply about the experience of each and every customer, prospect, claimant, and works primarily to drive internal and user-facing operational improvements for them. As an Operations Specialist, you will own the project management and delivery of actionable insights for various initiatives or areas that contribute to these goals. This is a high impact role with broad responsibilities in a rapidly growing business with a highly collaborative, team-first culture.

What You’ll Do: 

• Join us in building a best-in-class Operations organization by leading strategic cross-functional initiatives that result in measurable impact on customer satisfaction, service quality, workflow efficiency and effectiveness, and employee engagement within the teams we support.
• Own projects from inception to implementation, turning ambiguous questions into clearly defined goals, developing project plans, managing stakeholder relationships to drive execution and implementation, measuring success, and producing quality reports and documentation.
• Creatively leverage quantitative and qualitative insights in your data-driven approach to all project work, including setting ambitious but achievable goals, defining project strategy, getting buy-in from stakeholders, prioritizing deliverables, analyzing results, and communicating impact. 
• Become an expert of the experiences of our community (of both internal and external users) in order to identify challenges or pain points and action solutions through your own initiatives, or amplify their voices to other teams at the company who can up-level the CST by sharing skills and expertise with your teammates, informally or as a project mentor, and operating with an authentic focus on our core values. 
• Partner with teams from all around the company to deliver operational solutions or consult on community-impacting initiatives related to Analytics, Marketing, Product, Insurance, Risk, Partnerships, and more.
• Navigate an ever-changing and quickly growing start-up environment where you’ll wear a lot of hats, develop structure and standardization, and extend beyond the responsibilities of a traditional project management role. 

What We Need:

• 2-4 years of experience in Operations Strategy OR Insurance Claims
• Experience interpreting data to drive decisions and create strategies
• Demonstrated ability to lead a decision from inception through implementation
• Well-developed attention to detail and critical thinking skills
• Ability to build and implement a wide range of creative solutions in a fast-paced environment
• BA degree

Unstoppable Qualities

• Ability to contribute to a strong team culture and work collaboratively with diverse teams and stakeholders
• Proven track record implementing scaling solutions or process optimization
• Excellent presentation skills
• Exposure to insurance industry in a professional capacity a plus

What we offer our employees:

• Generous compensation packages and employee equity incentive plans - you’ll be a Next co-owner
• 100% medical, dental, and vision insurance coverage for you and your dependents
• Annual $1,500 stipend towards your professional development (Next Academy offers a variety of conferences, personalized coaching, certification programs, and workshops to choose from)
• $250 in DoorDash monthly credit (that rolls over for you to keep!) while you are staying safe at home
• Unlimited vacation time, 401K match, and flexible savings account
• Paid parental leave
• Office equipment and monthly internet reimbursement to create a comfortable work environment

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.