Operations Project Manager

| Peninsula
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Next Insurance is a fast-growing startup based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. As the leading digital insurtech company transforming small business insurance, we just announced a $250 million new funding round, bringing the company’s valuation to $4 billion and total funding raised to more than $880 million!


Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.


We are looking for an Operations Project Manager to join our Community Success team. Our mission is to enable data-driven, community-centric solutions that drive phenomenal service at scale. We care deeply about the experience of each and every customer, prospect, claimant, and then some. As an Operations Project Manager, you will own the project management and delivery of actionable insights for various initiatives or areas that contribute to these goals. This is a high impact role with broad responsibilities in a rapidly growing business with a highly collaborative, team-first culture. 


What You'll Do:

  • Launch specialized projects in customer satisfaction ratings, operations related automation efforts, or other strategic operations scaling initiatives. This includes building and launching or piloting of a new process, such as creating the testing, strategy and resource development for a specialized support team, or implementation of a new tool or function into existing workflows
  • Develop, own and manage the scope, schedule, and objectives of each project, ensuring clear and frequent communication regarding progress. Ensure your objectives are measurable and stakeholders are appropriately prepared for any project release.
  • Be the expert in your respective project domain(s) and a consulting stakeholder for other teams where relevant
  • Work cross-functionally with Analytics, Technical, Compliance and Support teams to implement solutions
  • Facilitate the company’s capability to react quickly to customer needs by isolating and improving areas of opportunity related to our business operation 
  • Ad-hoc project management as needed

What We Need:

  • 2-4 years of experience in Operations Strategy OR Insurance Claims
  • Demonstrated ability to lead a decision from inception through implementation
  • Well-developed attention to detail and critical thinking skills
  • Experience interpreting data to drive decisions and create strategies
  • Ability to build and implement a wide range of creative solutions in a fast-paced environment
  • BA degree

Unstoppable Qualities:

  • Ability to contribute to a strong team culture and work collaboratively with diverse teams and stakeholders
  • Proven track record implementing scaling solutions or process optimization
  • Excellent presentation skills
  • Exposure to claims a plus

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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An Insider's view of NEXT

What’s the vibe like in the office?

“I enjoy working with talented and professional people who are committed to the task and with a general sense that everything is possible. The social atmosphere is amazing and the smile that everyone comes with in the morning proves that.”

Ronen

BI Specialist

How do you collaborate with other teams in the company?

”I love being part of a team where people take my opinion seriously, and things move fast. We all care about what we’re doing, but we also make time for our lives outside of work.”

Sivan

SEM Specialist

What are some things you learned at the company?

“Working at Next has been the best choice I’ve made. The colleagues, the atmosphere and the experience I am gaining here are of tremendous importance to me. I really feel I make a difference for our product.”

Muli

Software Enginee

What is your vision for the company?

“The opportunity to help small businesses thrive by offering them tailored, affordable insurance is enormous, and being a part of the team that makes it happen is truly rewarding. We work hard and celebrate our success along the way.”

Christine

VP of Operations

What are NEXT Perks + Benefits

NEXT Benefits Overview

As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we are offering a robust and comprehensive program with a variety of options to best meet your needs. Next covers 100% of the premiums for both you and your dependents on our base plans.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Next Insurance employees can contribute $2,750 in a pre-tax account for healthcare and $5,000 in a pre-tax account for dependant care.
Disability Insurance
Next Insurance long-term disability insurance covers 60% of salary up to $12,000 per month payout.
Dental Benefits
Next Insurance offers a variety of dental plans offering a variety of yearly allowances.
Vision Benefits
Next Insurance offers a variety of vision plans offering a variety of yearly allowances.
Health Insurance Benefits
Next Insurance offers a variety of health plans offering a variety of yearly allowances.
Life Insurance
Pet Insurance
Our pet insurance policy offers a discounted rate on any of Petplan insurance plans
Wellness Programs
Team workouts
Mental Health Benefits
Members with mental, emotional, and addiction issues can access a broad range of care options. If you need treatment, we'll work together to create a care plan based on your unique needs and goals.
Retirement & Stock Options Benefits
401(K)
Next Insurance 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
You are eligible to enroll in Next’s 401(k) plan and we will contribute a 50% match for the first $5,000.
Company Equity
Next Insurance offers stock options through its employee equity incentive plan, including vesting over a three-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Next Insurance provides up to 12 weeks of parental leave for both primary and secondary caretakers.
Flexible Work Schedule
Next Insurance provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Continuing Education stipend
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