Operations Manager at Cognosante (Baltimore, MD)

| Baltimore, MD
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Cognosante is on a mission to transform our country's healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people's lives today!

Job Description

As the Operations Manager for a continuously available hosting environment for a major civilian government customer, you will provide technology leadership in the planning and strategy, architecture, deployment, management and operation of essential IT infrastructure including computing, storage, virtualization, cloud computing, networking, and security. The ideal candidate should bring experience working in infrastructure management including cloud/SaaS exposure, introducing new technologies and change in a dynamic environment, and managing IT service delivery. The Operations Manager is responsible for developing, designing, implementing and maintaining a reliable and secure data center infrastructure environment to support the customer's business needs.

* This is contingent upon contract award *

Key Responsibilities

Data Center Management
  • Provide oversight and management of data center services, including but not limited to: server & server virtualization, data storage, Citrix, Active Directory, email, Public and private cloud-based solutions
  • Develop, design, implement and maintain highly available (24x7x365) and secure data center infrastructure to support the customer's business needs


Data Center Strategy
  • Develop & implement a comprehensive data center management strategic roadmap
  • Own solution design in support of data center infrastructure service delivery and technology roadmap execution. This includes capacity planning and management, developing long- and short-term infrastructure plans against a technology roadmap, and oversight of operations related to networks, servers, storage systems, telecommunications systems, cloud computing, and other elements of IT infrastructure. Working with leadership, assist in the evaluation of cloud-based models and any subsequent migration of on-premise infrastructure to a cloud-based system


Data Center Operations
  • Own maintenance and support of Data Center computing environment including the hardware, software, maintenance, and operations through the complete lifecycle from acquisition through disposal
  • Actively identify and implement recommendations regarding operational improvements
  • Delegate daily operational tasks such as infrastructure deployment, system maintenance, operations, troubleshooting, and required reporting. Provide input regarding system protection and utilization
  • Act as the IT escalation point of contact for data center operations and communicate closely with Senior Management during all outages
  • Proactively develop and coach teams to enhance their strengths and provide opportunities to build their experience level
  • Provide opportunities to collaborate with other departments on enterprise-related projects


Required Qualifications
  • Bachelor's or four year degree in Management Information Systems, Computer Science, Engineering or similar discipline or an equivalent mix of education and experience.
  • 7+ years of IT experience with significant depth in data center infrastructure and operations
  • Minimum of 3 years of IT Management experience required
  • Experience in large 24x7 production Information Technology operations.


Candidates that do not meet the required qualifications will not be considered.

Additional Minimum Qualifications
  • Strong interpersonal communication skills and strategic and creative thinking abilities.
  • Comprehensive understanding of Data Center Infrastructure, including but not limited to: virtualization, orchestration, storage, Active Directory, collaboration services (email, chat, SharePoint, etc.) Citrix.
  • Strong problem-solving and communication skills required.
  • Builds collaborative and productive relationships across the enterprise.


Preferred Qualifications
  • ITIL and other similar systems-related certifications in areas such as Network, Storage Area Network, and System Administration are preferred.
  • Experience with federal customers' on-prem data center managed services
  • Knowledge of cloud environments, database, application, network, and productization of release management services
  • Experience with Enterprise Cloud Migration and Hybrid Cloud Management
  • Experience with federal contracting and managing subcontracting relationships


Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws.

Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at [email protected] Thank you.

Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
More Information on Cognosante
Cognosante operates in the Healthtech industry. The company is located in Falls Church, VA. Cognosante was founded in 2022. It has 1107 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 2 open jobs at Cognosante, click here.
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