Job Number: R0140272

Operations Manager
The Challenge:

Are you searching for a position where you can use your project management and analysis skills to develop a project from concept to completion? A program requires a significant investment of limited resources. With that level of complexity, you need to keep the project on a productive path. That's why we need you, a skilled operations management specialist who can ensure success through careful analysis and effective communication.

On our team, you'll implement and maintain organizational programs in support of an industry leading professional certification program. You'll collaborate with program leadership to review resources, operations standards, and tactical planning using tools like MS Access, MS Excel, and regular interactions with SMEs, schedulers, customers, and project analysts. The real power of project management comes from communication to ensure the program achieves its goals and meets our quality standards. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our clients, so here you'll have all the resources to succeed and grow your expertise. This is a chance to directly impact a meaningful mission, while broadening your skills in program strategy.

Work with us and ensure our client's program management office accomplishes its goals to maintain excellent customer experience, enhance processes to reduce risk of errors, and deliver value to the intelligence community and warfighters. This position is a hybrid role with a combination of working at a Booz Allen office or client site and working remotely.

Join us. The world can't wait.

You Have:

• 7+ years of experience working in a professional environment
• Experience with leading teams in a high operational tempo environment
• Experience managing complex logistics and processes, sequencing activities, reviewing quality, and reporting on status
• Experience with using databases to store and analyze large amounts of data
• Experience with using MS Excel, including creating pivot tables and charts
• Knowledge of project management and process analysis improvement
• Ability to manage customer-facing teams to achieve strategic and tactical goals
• Ability to design and refine processes and SOPs to reduce risk and increase efficiency
• Active TS/SCI clearance; willingness to take a polygraph exam
• Bachelor's degree

Nice If You Have:

• Experience with customer service and call-center operations
• Knowledge of credentialing, testing, learning, and training processes
• Knowledge of Agile processes and project management
• Possession of excellent written and oral communication skills
• Project Management Professional (PMP) Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Build Your Career:

Consulting at Booz Allen means empowering you to provide your customers with the best support. With a consulting career at Booz Allen, you'll have access to:

• a large business consulting community
• experts in virtually every field
• a culture that focuses on supporting our employees

We have opportunities that provide stability while offering variety, so you can find the right fit for your career - and your life. You'll also have access to a wealth of training resources through our Consulting University, an online learning portal where you can access more than 5000 functional and technical, certifications, and books. Build your skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of professionals who can give you helpful tips. We'll help you develop the career you want as you chart your own course for success. With contracts across the globe in multiple industries, no matter where you want to go with your consulting career, we have the path that takes you there.

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.