Operations Manager / Plano, TX / Mobile / AM776773 (Dallas, TX)

| Dallas-Fort Worth, TX
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Top 4 must-have skills/requirements?
1. Project Management experience (leading and supporting)
2. Willingness/curiosity to learn technical aspect of the company products (Mobile and Appliances)
3. Strong verbal and written communications
4. Perform quantitative analysis with advanced level of MS Excel

Position:
The primary objective of the Operations Manager position is to support the company's Customer Care Product Liability operation program management activities including risk management, project management, plan creation, resource planning, day-to-day operations and project status monitoring & reporting. The goal of the Operations Manager is to lead various projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department and cross-department where applicable.

Responsibilities:
Collaborate with team members in Customer Care to provide reporting and analysis on various initiatives
Generate daily/weekly/monthly reports, with analysis and recommendations
Manage 4-7 ongoing and ad-hoc projects that may include managing KPIs and Metrics
Ensure that all projects have required documentation as they move through the project tollgates
Collaborate with project/program developers and business leads to keep project in scope
Communicate to Product Liability leadership on project status and escalation/decision points, as needed
New product launching risk management related specifically to product liability
Works cross functionally with HQ teams in Korea, Product Liability and operations to manage risk

Qualifications:
3-5 years of hands-on project management within a complex global organization
Advanced skill in MS, Excel, PPT and Word
Proven capability to analyze data and develop a course of action
Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
Process, procedure, strategic planning and project development experience
Experience working with and influencing cross-functional teams.
Experience communicating with mid to top-level leaders (status reports, emails, presentations)
Experience working in a complex, deep organization and department
PMP certification and Six Sigma certification a plus
Takes project ownership and possess leadership qualities with an entrepreneurial approach
Previous experience in mobile or consumer electronics preferred but not necessary
Experience working within the wireless and home appliance industry a plus
Experience with product development or testing a plus
Bilingual English and Korean highly preferred

BTI Recruiting Team
[email protected]
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
More Information on BTI Solutions, Inc.
BTI Solutions, Inc. operates in the Consulting industry. The company is located in Richardson, TX. BTI Solutions, Inc. was founded in 2006. It has 201 total employees. It offers perks and benefits such as Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 34 open jobs at BTI Solutions, Inc., click here.
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