Operations Manager--Customer Care

| Cincinnati, OH
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
FIS Merchant Solutions is a leading provider of merchant payment options. Traditional merchants, online businesses and merchant partner organizations rely upon our Customer Care team to deliver solutions to their inquiries and payment challenges.
What you will be doing:
As a senior manager for our Customer Care organization:

  • You will manage your line of business to exceed customer expectations.
  • You will manage a team of leaders who support our customers with their servicing and technical questions.
  • You will identify, plan and implement change that improves customer satisfaction and operational effectiveness.


What you bring:

  • Bachelor's degree or equivalent work experience(3-5 years leadership experience)
  • Experience leading leaders or high performing teams.
  • Experience managing front and back-office operations.
  • Positive, customer-oriented senior manager capable of thriving in a fast-paced environment.
  • A drive to achieve results and deliver innovative operational approaches.


Added bonus if you have:

  • Financial industry or payment industry experience.
  • Experience with point-of-sale systems or online merchant processing.
  • Call center or operations management experience.
  • Global operational management experience.


What we offer you:

  • Competitive salary and excellent bonus potential (upon entering a full sales executive role)
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Great work spaces with dedicated and motivated colleagues
  • A broad range of professional education and personal development possibilities - FIS is your final career step!

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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