ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

THE ROLE

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting NEW employment opportunity in Wilkes-Barre, PA. Come experience all that we offer and Thrive along with us! 

We currently have an opening for an Operations Manager to join our amazing team where you'll be on the front lines contributing to awesome member experiences! That same experience applies to co-workers, the community and our vendors.

We are looking for an Operations Manager to work out of our Hanover Township / Wilkes-Barre location and manage all day-to-day operations while working closely with corporate stakeholders. If you are someone that enjoys strategizing, building systems, improving efficiency, and working autonomously, this role is for you.

RESPONSIBILITIES

• Represent the Thrive Market operations team in day-to-day management of our fulfillment operations to ensure member orders are shipped on-time, in full and accurately
• Collaborate with the local Thrive Market fulfillment teams to develop, implement and audit standard operating procedures
• Identify opportunities for process improvements in the 3PL’s operations and drive implementation of changes
• Act as a liaison between Thrive Market and the local 3PL fulfillment team
• Effective verbal and written communication skills – able to issue direction and achieve results through direct reports
• Significant knowledge and experience working in e-commerce, WMS, and distribution environments to enable effective decision-making and problem-solving
• Ability and willingness to vary schedule to meet business and team needs, including weekends, if needed
• Must ensure compliance with Company and employment policies, safety policies and guidelines
• Partners effectively with Human Resources (TAO), finance, procurement, merchandising, and IT to reach business and compliance goals
• In the absence of the FC Director, effectively leads the FC operations and Thrivers
• Identifies training and development needs – supports (and may lead) training efforts if needed 
• Accepts and completes special projects as designated by the FC Director or other Corporate Leadership/Partners
• Responsible for Quality, Productivity, Safety and Teamwork in his/her assigned areas of responsibility.
• Responsible for consistent application of Company performance, safety, quality, teamwork expectations
• Participating, as requested, in the interview and selection process, orientation, and/or recruitment events
• Drives continuous improvement – may lead/participate in specific continuous improvement projects
• Responsible to achieve specified workplace metrics
• Assists in the investigation of workplace accidents and/or employee complaints
• Assists in the creation of standard operating policies and workflow processes
• Creates and maintain paper and/or electronic documentation reflecting Thriver coaching and/or corrective actions
• Must be able to ambulate through the fulfillment center, standing for long periods of time in a FC environment of fluctuating temperatures and levels of humidity
• Must be able to effectively demonstrate basic work functions within the facility for training/demonstration purposes (receiving, picking, packing). This includes the ability to lift up to 40# on a regular basis
• Must be able to reach above shoulder height, bend at hips and/or knees to reach product on lower levels of racking
• Flexibility to work extended hours, weekends, and/or holidays, as needed

QUALIFICATIONS

• Bachelor or Masters degree in business, logistics, supply chain, or related field – or 5-10 years applicable prior distribution/fulfillment experience
• Enjoys interaction and engagement with employees
• Proven skill in organization, communication (verbal and written), and multi-tasking
• Excellent problem solving and customer service skills
• Sound judgment, decision-making ability, reliability and confidentially 
• Attention to detail and strong time management skills
• Computer savvy with proficiency in MS Office, Google Docs, WMS – High Jump
• Enjoys working in a high energy, challenging environment
• Responsible, proactive, trustworthy and ambitious
• Enjoys taking ownership of projects and being accountable for their results
• Emotional Maturity – able to lead, as well as, work as part of a team
• Ability to work with highly sensitive and confidential information
• Maintains a professional demeanor that inspires trust and respect 
• Takes initiative and works well independently, but also a strong team player
• Ability to work under pressure, often deadline driven environment and ability to perform several tasks concurrently 
• Willingness to find opportunities for process improvement
• Ability to speak effectively in front of groups
• Must possess critical thinking, problem solving skills and superior attention to detail 
• Willingness and ability to travel as necessary

BELONG TO A BETTER COMMUNITY

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive salary (DOE) + equity
• 401k plan
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with




We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.




Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer




At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!




If you need assistance or accommodation due to a disability, please contact us at [email protected] and we’ll be happy to assist you.




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