Operations Coordinator
At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!
What You’re Applying For:
The mission of the Tier 3 Operations team at Edmunds.com is to position all of our sales reps and dealers for success. The Operations Coordinator plays a pivotal role in that mission by keeping our team organized and moving like a well oiled machine. This person will be responsible for a wide variety of activities and projects, and must be comfortable working with a wide variety of personalities and communication styles.
The Operations Coordinator will need to be adaptable and enjoy wearing many hats. Your mission, should you choose to accept it, is to tie together any loose ends for the Tier 3 department and help us to provide a superior level of customer service to our dealer partners and internal teams.
What You’ll Do:
- Find innovative ways to deliver important information (such as training or product updates) in creative ways that are easy to digest and informative
- Prepare for all training sessions, ensuring proper collateral is ready and helping to facilitate training sessions and learning plans
- Schedule and coordinate trainings and department meetings
- Managing and promptly maintaining the knowledge base where all training material, product information/updates and other documentation lives
- Helping to create training materials, such as job aids and presentations
- Assisting with special projects as needed
- Manage a case queue to assist Ops and Sales teams with Salesforce issue resolution
Challenges:
- Being able to effectively communicate and coordinate with large, cross-functional teams
- Anticipating the needs of management and training within a quickly evolving environment
- Being self motivated as the day to day tasks may differ in terms of complexity and level of effort
What You Need:
- 1+ year of experience within an administrative support, training or customer success function in a similarly fast-paced environment
- Great communication skills, especially written
- A keen eye for formatting docs and presentations
- A positive and flexible personality
- Love taking initiative to get the job done and also collaborating with others
- A high level of attention to detail
- You’re super organized and great at prioritization & multi-tasking
- Superb time management skills
- Knowledge of Excel, PowerPoint, Word and Google Docs, and the ability to learn new systems quickly
Edmunds Perks:
Flexible time off
13 Paid Holidays
Comprehensive Health Benefits (medical, dental, vision, life and disability)
Flexible Spending Accounts (Employees) and Health Savings Accounts (Employee and Employer Contributions)
401K Plan with Company Matching at 50%, up to 6% of employee eligible contribution and vesting after 1 year
Up to 4 months Paid Parental Leave
HeartCash matches employee donations to the causes that are important to them
2 Days of Paid Time Off for time to dedicate to social impact causes
FitCash covers a portion of gym or fitness activity fees
Well being sessions and events such as yoga, meditation and walking challenges
On-going career development sessions and an annual learning event
Pet insurance
Sabbatical leave
Education Reimbursement
Plus a coffee bar, frozen yogurt and more!
Working @ Edmunds.com:
Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, Built in LA and Inc. Magazine. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. If you’re interested in learning more and joining our mission, we’d love to hear from you!
Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.
#LI-DNP