Operations Coordinator

| Santa Monica | Hybrid
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At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’re Applying For:

The mission of the Tier 3 Operations team at Edmunds.com is to position all of our sales reps and dealers for success. The Operations Coordinator plays a pivotal role in that mission by keeping our team organized and moving like a well oiled machine. This person will be responsible for a wide variety of activities and projects, and must be comfortable working with a wide variety of personalities and communication styles. 

The Operations Coordinator will need to be adaptable and enjoy wearing many hats. Your mission, should you choose to accept it, is to tie together any loose ends for the Tier 3 department and help us to provide a superior level of customer service to our dealer partners and internal teams.

What You’ll Do:

  • Find innovative ways to deliver important information (such as training or product updates) in creative ways that are easy to digest and informative
  • Prepare for all training sessions, ensuring proper collateral is ready and helping to facilitate training sessions and learning plans
  • Schedule and coordinate trainings and department meetings
  • Managing and promptly maintaining the knowledge base where all training material, product information/updates and other documentation lives
  • Helping to create training materials, such as job aids and presentations
  • Assisting with special projects as needed
  • Manage a case queue to assist Ops and Sales teams with Salesforce issue resolution

Challenges:

  • Being able to effectively communicate and coordinate with large, cross-functional teams
  • Anticipating the needs of management and training within a quickly evolving environment
  • Being self motivated as the day to day tasks may differ in terms of complexity and level of effort 

What You Need:

  • 1+ year of experience within an administrative support, training or customer success function in a similarly fast-paced environment
  • Great communication skills, especially written
  • A keen eye for formatting docs and presentations
  • A positive and flexible personality
  • Love taking initiative to get the job done and also collaborating with others
  • A high level of attention to detail
  • You’re super organized and great at prioritization & multi-tasking
  • Superb time management skills
  • Knowledge of Excel, PowerPoint, Word and Google Docs, and the ability to learn new systems quickly

 Edmunds Perks:

  • Flexible time off

  • 13 Paid Holidays

  • Comprehensive Health Benefits (medical, dental, vision, life and disability)

  • Flexible Spending Accounts (Employees) and Health Savings Accounts (Employee and Employer Contributions)

  • 401K Plan with Company Matching at 50%, up to 6% of employee eligible contribution and vesting after 1 year

  • Up to 4 months Paid Parental Leave

  • HeartCash matches employee donations to the causes that are important to them 

  • 2 Days of Paid Time Off for time to dedicate to social impact causes

  • FitCash covers a portion of gym or fitness activity fees 

  • Well being sessions and events such as yoga, meditation and walking challenges 

  • On-going career development sessions and an annual learning event

  • Pet insurance

  • Sabbatical leave

  • Education Reimbursement

  • Plus a coffee bar, frozen yogurt and more!

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, Built in LA and Inc. Magazine. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. If you’re interested in learning more and joining our mission, we’d love to hear from you!


Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.

#LI-DNP

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

An Insider's view of Edmunds

What’s the vibe like in the office?

This is not your average corporate office. Everyone is friendly and welcoming. While we're here to get work done, not everything is all business. People here understand the importance of human relationships. Not only are we co-workers, but many of us are also friends, close ones even. To top it off, our office is fun and encouraging to take breaks!

Denise

Director, Software Engineering

What does your typical day look like?

Each day I start by building the Edmunds story from the ground up. Using our own unique reporting tools and in collaboration with our product, analytics and marketing team, I can speak to the value of Edmunds. Once this information is complied, I head out to meet with our dealer partners to go over program results, listen, assess their needs.

Chantal

Account Executive, Major Accounts

What makes someone successful on your team?

I have grown more here than any other company. I am fortunate to have had the opportunity to move between several teams. Each time, it challenged me to pick up new skills. Edmunds has a culture of continuous learning. In my time here, I have participated in study groups to learn: programming language theory, machine learning, and iOS development.

Carlos

Director, Digital Futures Engineering

How do you empower your team to be more creative?

Great ideas are the heartbeat of the Edmunds editorial team and they can come from anywhere. Everyone is encouraged to contribute and we have regular feature meetings where concepts are presented, discussed and evolved. As Editor-in-Chief, I love to be challenged by an idea and it’s hugely rewarding to see them come to fruition.

Alistair Weaver

V.P., Editorial and Editor in Chief

How has your career grown since starting at the company?

I joined Edmunds as an IT manager. Now, I manage a team of 100 employees supporting our B2B dealer business. In 18 years, I have grown beyond my own expectations. From the moment I joined the company, each of my professional needs were met. Continued learning, peer support, skills development and opportunities for advancement greet me every day.

Katti

V.P., Dealer Operations

What are Edmunds Perks + Benefits

Edmunds Benefits Overview

We could tell you all our benefits. But then we'd have to hire you.

Our Santa Monica "EdQuarters" is located just two miles from the beach and less than 12 miles from LAX. The office's custom automotive themed designs and enviable amenities create a work environment unlike anything else in the L.A. Area.

We focus on results, not hours. We offer flexible time off as well as 13 paid holidays. Our team enjoys free gourmet coffee and snacks, fresh fruit and many other amenities.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Edmunds offers flexibility to work fully remote, from our Edquarters, or a combination of both
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We launched ERGs at Edmunds, which allows employees with a particular commonality or interest to share a space, support each other and spread awareness.
Hiring practices that promote diversity
We conduct interview training for all our hiring teams, which highlights the importance of diversity and brings attention to unconscious bias during the recruiting process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Our Social Impact Paid Time Off Policy encourages employees to dedicate time to contribute to positive social change.
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free snacks and drinks
Our team and visitors enjoy free gourmet coffee and snacks, daily deliveries of fresh fruit, a frozen yogurt machine with toppings bar, in addition to other complimentary food and beverage options.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

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