Operations Consultant at CNA

| Chicago, IL
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Job Summary
This role will drive Long Term Care's innovation and wellness programs. This includes managing existing programs and using data analytics to measure program impacts. Working internally and externally to identify emerging opportunities and create business cases for future investment. Once new programs are identified, this role will be responsible for design and implementation of the wellness program through collaboration across LTC and vendors.
The ideal candidate is a self-starter and comfortable working without a defined roadmap. Strong analytical skills and data analysis capabilities are a must. This role will have significant exposure to the LTC leadership team.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Analyzes operations and other activities; prepares and presents reports to management; including recommendations on policies and procedures, and operational improvements or corrective action plans.
  2. Project manages implementation of new programs and initiatives including all planning, pre-work and collaboration with other business areas.
  3. Performs follow-up activities including monitoring the program/initiative success, managing post implementation communications, and change as necessary.
  4. In support of management, coaches and mentors staff at all levels in programs and practices.
  5. Supports management as an agent of change, building collaboration and commitment using innovative ideas and business acumen.
  6. Shares knowledge and collaborates across functional or geographic areas to share and incorporate learnings to improve business results and to ensure consistency, process, and outcomes.
  7. Continuously learns more and stays up to date in functional area of expertise and industry activity and trends. May participate in industry trade groups.
  8. May be responsible for special projects and presentations.

May perform additional duties as assigned.
Reporting Relationship
Typically Director or above.
Skills, Knowledge & Abilities
1. Advanced technical and operations expertise as well as solid knowledge of the insurance industry, and the organization's practices and procedures.
2. Strong interpersonal, presentation, verbal and written communication skills with the ability to effectively interact with all levels of staff and management
3. Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
4. Ability to coach and mentor staff at all levels.
5. Creativity in resolving unique and challenging business problems with the ability to effectively manage ambiguous situations and issues.
6. Knowledge of Microsoft Office Suite and other business-related software.
7. Ability to travel.
Education & Experience
1. Bachelor's degree or equivalent experience. Professional designation preferred.
2. Typically a minimum of eight years' experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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