Operations Analyst, Client Operations
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, .406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick).
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.
Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.
Shift: Monday to Friday from 3 pm to 12 am
Position Summary
The Operations Analyst will play a starring role in carrying our strategies and workflows to better serve our clients, in a team setting. This will entail:
- Working with our clients and modifying the requirements of their job postings as necessary
- Reviewing clinician applications to generate clinician application packets to pair our clients with top talent
- Identifying ways to improve our processes and workflow
- Being the eyes and ears of Nomad and always finding opportunities to improve the customer experience
- Embracing an “all hands on deck” culture
Responsibilities/What You Will Do
In your first six weeks at Nomad you will:
- Gain a thorough understanding of the Nomad Health end-to-end experience and business model
- Have a full understanding of the Job Posting and Submission Process
- Develop a deep familiarity with the temporary clinician staffing market, its key stakeholders, and its strengths, weaknesses, and opportunities
- Understand what motivates people and organizations to engage in this market
- Understand the various interaction points between clinicians and clients on the Nomad platform
Daily Responsibilities:
- Accurately publish Jobs assigned out of a queue or emailed through gmail
- Submit packets of candidate applications to clients
- Review and modify published roles on our platform for accuracy
- Attend training sessions and meetings as assigned by your manager or department lead
- Maintain up-to-date knowledge of the requirements of the role by regularly reviewing all material available
- Gain a deep understanding of the needs of the client you are assigned to
Who will you work with? As a critical, early member of the Nomad team, you will interact frequently with members of the Operations, Talent, Account Management, and Product teams.
Qualifications/ Skills - What You Will Need
Competency
- You are an energetic, highly-personable, business driver who thrives on delighting customers
- You have great prioritization and time management skills
- You are very organized and detail-oriented
- You are a strong communicator and have a knack for helping people solve their problems
- You are eager to work in a changing, high-growth startup
- You have a growth mindset and love to learn
Required education and experience
- Completed a GED/ High School Diploma
Additional eligibility qualifications
- Experience working in a start-up environment a plus
- Previous operations or customer success experience a plus
- Able to work this shift: Monday to Friday from 3 pm to 12 am
Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, 401k matching, and a remote-friendly culture, including an annual stipend to kit out your home office.
Exciting challenges lie ahead. Join us! Let's get to work.
