Operational Improvement Advisor II at Novant Health (Charlotte, NC)

| Charlotte, NC
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The Operational Improvement Advisor II serves as an internal consultant to Novant Health leadership and staff on complex change initiatives. The primary focus of the Operational Improvement Advisor II is to provide partnership and facilitation to teams on the design or redesign of system-wide Novant Health processes and service offerings. The partnership spans the entire improvement cycle, beginning with research and innovation and continuing through implementation. The OI Advisor II is expected to pursue his/her work with a high level of energy and steadfastly push self and others for results while supporting the organization in all aspects of performance improvement including, but not limited to education, application of tools, methods, data collection, analysis, project facilitation, project management, and general leadership development in areas related to change management. As an experienced consultant, the OI Advisor II is expected to serve as the project manager for Operational Improvement support on system level initiatives autonomously with support and guidance from OI leadership.

  • Must be able to coach and mentor others
  • Strong written and verbal communication skills
  • Intermediate knowledge of contemporary improvement theory and practice (i.e., Deming, Juran, Nolan, etc.)
  • Flexibility
  • Strong work ethic in a team environment
  • Willingness to learn and have fun
  • Willingness to pursue professional certifications and development opportunities

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
  • Education and formal training: Bachelor's degree required.
  • Experience: 3 - 5 years in a performance improvement related role; healthcare experience preferred
  • Additional Skills/Requirements (required):
    • Technical Skillso Ability to analyze, evaluate, and recommend improvements to core and support processes in healthcare settings. o Ability with selecting, creating, interpreting and teaching data display/analysis techniques and statistical process control tools (i.e., Pareto chart, Histogram, Run chart, Control charts)o Ability to create, interpret, and teach logic and process analysis tools (i.e., Flowcharts, Cause and Effect, Root Cause Analysis).o Ability to select, use, and teach idea generating and decision making tools (i.e., Brainstorming, Multi-Vote, Rank Order, Decision Matrix, Relations Diagram, Change Concepts).o Ability to apply techniques of Lean Sigma, Six Sigma, Value Stream Mapping, data collection and analysis, ARCIE models and action planso Project management skills (i.e. Gantt charts, prioritization, critical path)

Serves as an internal advisor on performance improvement initiatives:
  • Demonstrates dedication to meeting the expectations and requirements of internal customers; establishes and maintains effective relationships with customers and gains their trust and respect; gets first-hand customer information and uses it for improvements in designing and redesigning the most Remarkable Patient Experience in every dimension, every time and to achieve the organization's strategic plan.
  • Understands and communicates a compelling and inspired vision or sense of core purpose; talks beyond today; makes the vision shareable by everyone and in all settings. Exhibits a keen sense about managing the creative process of others; is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work.
  • Proficient with established processes and standard work protocol with minimal rework; is tolerant with people and processes; sensitive to due process and proper pacing. Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal
  • Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot; can simplify complex processes.

Serves as a change agent:
  • Can effectively deal with change; can make decisions without having the total picture; is the settling influence in a crisis; does not have to finish things before moving on; and can comfortably handle risk and uncertainty. Encourages direct and tough debate but isn't afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges; reads situation quickly; good at focused listening; can find common ground and get cooperation with minimum noise.
  • Creates a climate in which people want to do their best; can motivate many kinds of team members; builds appropriate rapport; empowers others; invites input from each person and shares ownership and visibility; makes each person feel his/her work is important.
  • Possesses the ability to act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can adjust or flex style depending upon the situation; is seen as balanced despite the conflicting demands of the situation.

Advises (Coach & Counsel) leaders in the planning, testing, measurement and implementation of changes to processes:
  • Is willing to have crucial conversations; does not hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedbacks to others; allows others to know where they stand; faces up to people problems on any person or situation quickly and directly.
  • Can work comfortably with senior leaders; can present to senior leaders without undue tension and nervousness; understand how senior leaders think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can develop approaches likely to be seen as appropriate and positive.
  • Understands why groups do what they do; picks up the sense of the group in terms of positions, intentions and needs; quickly picks up on what teams value and how to motivate them; can predict what groups will do across different situations.

Serves as performance improvement project team resource:
  • Accurately scopes out length and difficulty of tasks and projects; can orchestrate multiple activities at once to accomplish a goal; sets objectives and goals; breaks down work into process steps; develops schedules that proactively anticipates and adjusts for problems and roadblocks; measures performance against goals.
  • Thinks globally; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future
  • Can facilitate effective idea generating and decision making techniques; can project how potential ideas may play out in the real world.
  • Comfortable serving as an educational resource in both formal and personal mentoring situations.
  • Can effectively project manage complex, system-level initiatives autonomously in a team environment to ensure project initiative timelines and metrics are being met.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
More Information on Novant Health
Novant Health operates in the Healthtech industry. The company is located in Charlotte, NC. Novant Health was founded in 1997. It has 13000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 61 open jobs at Novant Health, click here.
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