Spectrum
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Operation Specialist I

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JOB SUMMARY
This position is responsible for the control of all MDU Contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of MDU telecommunications services contracts entered into between Charter and residential developers, builders, utility consultants, property owners and management firms throughout the assigned MA in compliance with guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop, implement, manage and maintain a formal MDU contracts administration and database program for Right-of-Entry (ROE) and Bulk agreements.
Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis.
Prepare documentation for ROE and Bulk agreements for new and existing properties based on established strategic, financial, legal and operational criteria.
Monitor and evaluate project activity and report on progress to managers and leadership.
Provide administrative and technical support such as scheduling, procurement, preparing presentations, monitoring time lines, and act as liaisons to various departments and organizations.
Review and approval of contracts prior to obtaining signature from authorized signatory in compliance with all Charter policies and procedures.
Prepare various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence.
Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements.
Responsible for tracking all door fees and revenue sharing obligations, preparing and submitting requests for payment and sending same to owners. Work as a liaison with MA finance team on Owner payments including tracking, budgeting and forecasting.
Prepare, notarize and record contracts, easements, memorandum and other recordable instruments. Act as a liaison to each county to represent Charter to these agencies in a positive, professional and efficient manner.
Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the authorized signatory.
Responsible for inputting new and updating existing Bulk rates in billing system, maintaining bulk database and sending bulk rate increase notifications.
Responsible for the timely processing of commission chargebacks on any contracts that are in default per company policy.
Cross functional liaison between MA/Region/Division and Corporate.
Create and update an abstract form for each property file that contains key notice and other property information.
Create an abstract form and process for each new contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments.
Responsible for actions related to competitive responses such as contract violations or termination of service which include leading project calls and communication with property owners, management and Charter Legal team.
Supports marketing team with contract and complex information at all times to protect Charter interests and investment.
Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client.
Track and ensure resolution of any contractual issues that impact our client relationships.
Corresponding and maintaining relationships with clients and their utility consultants.
Attend MDU and related association functions, including appropriate trade show participation as requested.
Provide general assistance to management and MDU AE's, as required including ongoing coaching, and training of AE's to insure contract process compliance.
Supports marketing team with contract and complex information at all times to protect charter interests and investment.
Generate and validate commission reports from Sales Force for payroll processing.
Provide training of Contract Specialists.
Develops databases or reports and provides feedback on existing reports and databases and make assessments or recommendations as requested.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated in-depth knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint
Knowledge of telecommunications laws and regulations
Knowledge of cable billing systems (such as ICOMS)
Effective verbal and written communication skills required
Ability to interact proficiency with peers, clients and other professionals
Ability to initiate and bring closure to negotiations at an executive level is essential
Ability to exercise accurate professional and legal judgment.
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Demonstrated effective analytical and financial ability, strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Required Education
Bachelors' degree in business or equivalent Industry or contract experience
Required Related Work Experience and Number of Years
Real Estate or Telecom Industry Experience - 2-4
Preferred Related Work Experience and Number of Years
Experience with automated reporting and analysis applications preferred - 2-4
Experience with contracts strongly preferred - 2-4
WORKING CONDITIONS
Office environment
Some travel required
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
SOP300 322922 322922BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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