OpenShift Technical Support Engineer - Confirmed Stateside Support (Remote) at Red Hat

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About the job
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Confirmed Stateside Support (CSS) team in the U.S. In this role, you will provide high-quality technical support sustaining engineering services to help maximize uptime and reduce IT costs for customers and partners that have strict data handling and storage requirements. The CSS team provides support from U.S. citizens working at U.S.-based support centers for our most security-conscious customers and partners. As a Technical Support Engineer, you will collaborate with customers, developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity for you to join one of the fastest-growing enterprise software and services companies and the leader in open source software. U.S. citizenship is required; well-qualified, home-based applicants will be considered to work remotely. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do
  • Deliver an exceptional customer experience using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues
  • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
  • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
  • Document diagnostic steps and create reusable solutions for future incidents

What you will bring
  • Bachelor's degree in a technical field; degree in engineering or computer science is a plus
  • 3+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service
  • 5+ years of experience working with Linux or Unix operating systems
  • Experience working with hosted applications or large-scale application deployments
  • Experience with containers and Kubernetes; experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform cloud management is a plus
  • Experience with Open vSwitch, middleware technologies, Apache Tomcat, web frameworks, and RESTful APIs
  • Good understanding of Linux tools with an emphasis on cURL, kernel crash analysis, strace, Wireshark, and the use of Git
  • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates
  • Solid troubleshooting skills and passion for problem-solving and investigation
  • Ability to handle multiple priorities and work under pressure
  • Available to perform weekend shift duties on a rotational schedule when needed
  • Development-level experience with programming languages like Go, AngularJS, Python, .NET, and C are a big plus
  • U.S. Citizenship is required

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
More Information on Red Hat
Red Hat operates in the Cloud industry. The company is located in Raleigh, NC. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 179 open jobs at Red Hat, click here.
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