About the Role

In this opportunity as ONESOURCE Domestic Max Support Representative, you will:

• Provide primarily email support for assigned accounts - Answer and/or obtain from the appropriate resource answers to questions/problems primarily relating to the domestic side of ONESOURCE Income Tax and related products.
• Responsible, as needed, for being sure issues related to other Tax & Accounting products are resolved in a timely and satisfactory manner by other Support teams or through their own assistance.
• Provide proactive service - Review pending product release to determine if updates/changes are immediately applicable to client's current processing.
• Review all released patches/updates/fixes.
• Propose product changes/enhancements per client requests.
• Provide feedback to management relating to client satisfaction.
• Maintain satisfactory client relationship - Maintain contact with assigned client representatives. - ONESOURCE Max Support is an optional fee-based program.
• The client relationship is key to renewal of the program.
• Be available for extended hours as needed.
• Develop product/application specific specialties to be shared with other members of the ONESOURCE Max Support Team.

About You

You're a fit for the role of ONESOURCE Domestic Max Support Representative if you have:

• Minimum 1 year customer service experience required
• Microsoft Office user experience
• CPA license or Master's degree preferred, not required - expired or active.
• ONESOURCE Income Tax experience required.
• Subject matter expert in area of ONESOURCE income tax
• Detail oriented and client-focused quality account management

What's in it For You

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Compensation: Base salary, plus yearly bonus dependent upon your performance
• Learning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management courses, key talent programs, tuition reimbursement
• Benefits: Flexibility, Comprehensive health coverage with benefits that are effective day one
• Perks: Social events & activities, generous vacation package plus 2 paid volunteer workdays a year

COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.