Onboarding Technical Trainer at Motorola Solutions (Dallas, TX)
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Onboard Technical Trainer will provide training and support for new Technical Services Engineers. They work cross- functionally with Support and Technical Services. Their goals are to maximize onboarding experience with WatchGuard products (Dash Cameras, Body Cameras and Evidence Management Software).
The Technical Services Trainer is responsible for the development and delivery of classroom and online technical training for WatchGuard products to onboard internal field service engineers.
Works with management to identify training needs and priorities
Develops and maintains new hire onboarding technical training curriculum
Coordinates and delivers technical onboarding training for new hires covering the installation of proprietary hardware and software
Setup and maintain lab equipment for hands-on training use
Develops presentation tools and techniques to improve team effectiveness for customer training
Facilitate Train-The-Trainer sessions with new hires
Coordinates with other personnel to write, review, and maintain internal technical documentation
Works with team to facilitate continual education for the team of field service engineers
Minimum 4 years prior Information Technology experience required
Able to lift up to 75 pounds
Able to travel up to 25%
Strong Microsoft Office experience: MS Word, MS Excel, MS PowerPoint
Intermediate experience with Windows operating systems, SQL server, TCP IP Networking
Intermediate experience with Linux (preferred)
Knowledge of Articulate 360 or another E-Learning Platform
Knowledge of Learning Management Systems (LMS) including Moodle, BlackBoard / OpenLMS, Drupal, Totara
Strong graphic and video editing experience
Skilled in Hardware, Software and Network troubleshooting
Web page and HTML editing experience
Strong customer service and interpersonal skills
Excellent oral and written communication skills
Works well individually or in a team setting
Maintains strong attention to detail in situations and time constraints
Solid understanding of business practices and project management methodology
Excellent verbal/written communication
Strong analytical skills
Bachelor’s degree in Computer Science or Information Technology related field
2+ years of technical presentation and teaching experience
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.