Onboarding Specialist at SamCart

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Online shopping has changed. Today's eCommerce runs on selling products, not brands. SamCart is the only eCommerce software platform built for creators, by creators, who want to build a profitable digital business and experience personal freedom and growth.
SamCart is looking for a talented Onboarding Specialist to join our Customer Success team. You'll help lay the foundation of Customer Success at SamCart, and collaborate with SamCart sellers to ensure their success with our platform. You'll serve as the voice of the customer internally, and work to ensure our sellers have the technical and strategic proficiency to grow their businesses with SamCart.
SamCart's Onboarding Specialist is primarily responsible for training new customers on how to use the SamCart platform, helping them prepare for launch, and scheduling meaningful check-ins through their first 60-days. This requires becoming a product expert as well as an educator and advocate. They will guide SamCart marketplace owners through best practices as well as listen to their feedback and identify ways SamCart can continuously improve the experience of owners and their buyers.
Responsibilities
  • Onboard new customers onto the SamCart platform -- understand the customer's business and relate SamCart's features and benefits to their needs
  • Handle multiple customer meetings (onboarding calls for new customers and check-ins focused on activations) each day -- be prepared, punctual, and focused on the customer
  • Recommend strategies and best practices that maximize conversion and revenue
  • Proactively reduce churn by supporting customers at the start of their SamCart journey
  • Maintain expert knowledge of the SamCart product including features, integrations, and offerings
  • Identify trends among customers and offer feedback and solutions
  • Act as liaison between the customer and other departments such as the sales, support, marketing, and product teams
  • Keep Salesforce records up-to-date

Qualifications
  • 1-3 years of experience in a customer success, sales, or support role (ideally at a SaaS company)
  • Demonstrate an ability to translate technical concepts into digestible language and actionable guidance
  • Excellent written and verbal communication skills with a positive, customer-centric attitude
  • Is tech-savvy, adaptable, and comfortable with frequent functionality updates
  • Is a master critical thinker - Has the ability to provide innovative solutions or draw reasonable conclusions from provided information/context
  • Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.

This is what you'll love about SamCart
Our co-founders always say "Their success is our success" and we believe that about our people too! We want everyone to love their job at least 80% of the time and when you are successful, the whole team is successful.
  • Diversity adds value to everything we do - We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project
  • We have unlimited PTO with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives.
  • Yay, we have 401K!
  • Health Insurance premiums are covered 100% by SamCart for you +1, be it a significant other or child.
  • Supportive Parental leave policies for all parents
  • Career growth and development are essential here at SamCart and we want all team members to build sustainable, future-proof and adaptable careers.
  • Self-Care is important, which is why we offer a monthly wellness credit.

Our Core Values
Be Transparent - We communicate openly, thrive on feedback, and check our egos at the door.
Be Human - We operate with compassion and always assume positive intent.
Be an Owner - We are all owners of the business. We take pride in our work and know that the success of our customers and the business contributes to our individual success.
Be Creative and Commit - We collaborate, create resourceful solutions, and work as a team to get it done.
Be You - We are stronger together because of the unique qualities we each bring to the team. We believe in balance, making time for fun, and enjoying the work we do!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

An Insider's view of SamCart

How would you describe the company’s work-life balance?

Great and exactly what you make of it. SamCart is a fast-growing start-up, so you have to work hard but everyone on the team is valued and trusted to get their Sh!t done. . I have a young daughter and am able to make time for her after daycare, which I love!

Sophie

Chief of Staff

How do you collaborate with other teams in the company?

At a company with so much growth, collaboration is crucial! As a support team member, I collaborate with other teams to ensure our customer’s voice is heard and to resolve any customer-facing issues that may arise efficiently

McKenna

Customer Succes Specialist II

How has your career grown since starting at the company?

During my time at SamCart, my career has grown more than I could've imagined. My peers have been able to give me the mentorship and guidance to push me further than I thought possible. I've had the chance to work on so many different projects which have taught me so many invaluable skills. I honestly can't imagine myself anywhere else.

Harrison Tran

Full Stack Engineer

How do your team's ideas influence the company's direction?

At SamCart, our culture in itself encourages new ideas and innovation. We do this by hosting weekly All-Hands, having active slack channels, viewable product boards, and an open-door policy with anyone on the leadership team

Brian

CEO/ Co Founder

What makes someone successful on your team?

What makes some successful at SamCart is not taking themselves too seriously. They have to see themselves reasonably and create propensities at work that reflect their genuine capacities.

Freddy

People Operations Specialist

What are SamCart Perks + Benefits

SamCart Benefits Overview

This is what you’ll love about SamCart:

Diversity adds value to everything we do - We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project

We have unlimited PTO with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives. (Live your best life!)

Yay, we have 401K!

Health Insurance premiums are covered 100% by SamCart for you +1, be it a significant other or child.

Supportive Parental leave policies for all parents

Career growth and development are essential here at SamCart and we want all team members to build a sustainable, future-proof and adaptable approach to the management of their careers.

Self-Care is important, which is why we offer a monthly wellness credit.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
At SamCart we want our employees to prioritize their wellbeing and self-care. Our Wellness Program offers a monthly stipend that can be used towards Health & Wellness Apps or In-Person Programs.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
SamCart's 401k retirement plan offers a wide arrange of date target and diversified asset funds to invest in. Whatever your appetite is for investing, there are options to match.
Company Equity
SamCart offers employees stock options, including vesting over a four year period.
Performance Bonus
SamCart's performance bonus plan includes cash rewards, increased stock options, gift cards, and more when employees meet targets set by their direct managers.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We are beyond excited to offer Parental Leave benefits! We offer 12 weeks of fully-paid maternity leave and 4 weeks of fully-paid parental leave.
Flexible Work Schedule
Remote Work Program
SamCart has two remote work days built into each and every week. While our office is always open, each Tuesday + Friday gives you the option of working remotely.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Yes, unlimited PTO with a 14-day minimum!
Paid Holidays
Paid Sick Days
Our employees are trusted to take the days they need.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
SamCart's kitchen is always full of different snacks, coffee, tea, soft drinks, and more.
Happy Hours
Company sponsored Happy Hours happen once or twice each month.
Parking
There is free on-site parking for all employees, so you can keep more of your paycheck in your pocket.
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

SamCart's environment is full of startup veterans who love to win. Our team balances having plenty of personal and professional freedom with being accountable to aggressive goals. We love rewarding team members, providing opportunities to develop new skills, and cultivating a work/life balance that rivals any company in the market.

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