Boulevard
We empower the appointment-based, self-care industry to give their clients more of the magical moments that matter most.
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Onboarding Specialist at Boulevard

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BOULEVARD | ABOUT US
Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize the potential for salons and spas, as well as the clients they serve.

Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive but thrive. Take a look at how we (and YOU) can make that happen

INSPIRE INNOVATION
We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.


Come do the best work of your life at Boulevard.
The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Playing a critical role in the customer journey, the Onboarding Specialists collaborate with the Sales team pre-close and then own the implementation project through two weeks post-launch.

What you’ll do here:

  • Partner with the account executive and provide pre-close consulting for the customer to manage expectations and help them understand the vast offerings of Boulevard
  • Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference
  • Understand and anticipate the customer’s business needs and configure their account settings
  • Ensure customer’s data is successfully ingested
  • Manage the onboarding project end-to-end and meet the go-live deadline
  • Identify any customer cancellation/churn risks
  • Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction
  • Work one of the following shift times: Monday - Friday 8-5pm EST or CST

What you’ll need to thrive:

  • Experience: 1-3 years of experience in tech support, training, operations or customer success
  • Technical aptitude - You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.
  • Joy for organization and planning: You are organized, confident, and highly resourceful. Friends call you to untangle the patio lights or set the itinerary for a group trip. You take pride in sharing processes that are effective, easy, and enjoyable. 
  • High EQ - You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit.
  • Bonus Points for prior SaaS experience | proficiency in Salesforce and TaskRay | experience with the luxury and self-care industry

Within 1 month you’ll...

  • Complete Boulevard platform training
  • Bond with your teammates
  • Complete Customer Experience training 
  • Observe customer onboarding meetings led by your tenured peers
  • Understand the customer journey

Within 3 months you’ll…

  • Launch new customer accounts and track the onboarding process in Salesforce and TaskRay
  • Answer your assigned customers’ inquiries with the help of your teammates and resources
  • Coordinate data migrations with the engineering team
  • Build your knowledge of the broader Boulevard organization

After 6 months you’ll...

  • Mentor and help train new members of the Onboarding team
  • Work collaboratively across departments and serve as the voice of customers internally

BENEFITS 
In addition to the wonderful people, you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. 

Take a break whenever you need to with our flexible vacation day policy.
Fully remote so you can choose where you want to work.
Health is a priority, so we’ve got you covered with dental, medical, vision, and life insurance.
Investing in the future with a 401(k) matching option.
Work from home stipend every month.
Family planning resources and specialized support programs.
Boulevard Bucks Learning & Development program allows employees to explore businesses in the market we serve.
Equity: get ahead on the ground floor and grow with Boulevard.

NOT CONVINCED?
Hear what Leo, one of our architects, says about life at Boulevard. 
Read through what our customers are saying about our product. 
Check out our latest product release and how we’re continuously working to improve.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • InsightlyCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

What are Boulevard Perks + Benefits

Boulevard Benefits Overview

We want you to be healthy, take time off when you need it, and enjoy more life moments with the humans and hobbies you love most.

Premier Health Benefits, Flexible Vacation & PTO, Quarterly Bonus, 401k Match, Boulevard Bucks, and WFH Perks!

Culture
Daily sync
Open door policy
Diversity
Documented equal pay policy
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
At Boulevard, all are welcome as they are. Our customers are diverse. So are we. We firmly believe our diversity in experiences, perspectives, and leadership is one of our greatest strengths.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Boulevard's health insurance policy covers up to 100% of out-of-pocket expenses.
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Home Office Stipend for Remote Employees
Professional Development Benefits
Promote from within
Customized development tracks

An Insider's view of Boulevard

What's the biggest problem your team is solving?

We are working on "platformizing" our product. Our goal is to make Boulevard customizable and extendable to fit all types of appointment-based businesses. We want to open doors for new partner integrations all the while keeping the core of the system unbiased to the type of business using it.

Jared

Director of Engineering

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