Our Opportunity:

This role is highly visible as often the first point of contact for clients, associates, and guests. You will be responsible for delivering exceptional customer service while coordinating and managing the day-to-day operations and maintaining an organized, best in class work environment.

You will be expected to support leadership teams and managers as well as interface with building management and vendors. A significant portion of this role is to handle the daily facility tasks and any maintenance needed in a timely manner. This person will brainstorm new ideas to ensure consistency of experience and culture among Chewy facilities.

What You'll Do:

• Supervise the onsite office coordinator(s) to ensure that the facility is kept in excellent condition to service our Chewy team members
• The client always comes first! Be warm and welcoming while greeting associates, clients and visitors, answering incoming phone calls and conference room scheduling support. Manage the building visitor registration system with a personal touch
• Ensure that conference and training rooms are always tidy, accessible, and stocked with supplies and ready for the next strategy session. Maintain inventory of all facilities related supplies, including management of asset inventory of non-IT equipment (desk, chairs etc.)
• Proactively ensure that senior leadership is ready and equipped for meetings, events, and senior-level meetings. Manage vendors service levels including caterers, snack and beverage vendors, janitorial teams, building maintenance personnel as well as and security personnel, if applicable. Support procurement processes to ensure adherence to facilities budgets and oversight of vendor payments
• Be familiar with the office teams and maintain accurate office headcount and seating data and team allocations. Establish communication with team leads to support understanding of team requirements and changes. Assist with all associate and departmental office moves
• Support and facilitate shipping and receiving of all incoming and outgoing packages, parcels, and communications
• Provide timely communication and follow-up to business partners regarding building-related issues, and general facility information. Be a resource for information for the associates, customers, and guests
• Participate in the onboarding of team members.
• Oversee access control processes
• Responsible for the upkeep of the Facilities Playbook, as changes arise
• Main point of contact for any company/department related team building events, which may include supply orders and regular communications to the network
• Point of contact for all onsite emergencies, requests, and life safety

What You'll Need:

• Ability to work independently
• Exceptional, enthusiastic and positive customer service skills
• Superb communication skills, both verbal and written
• Office management experience; 24/7 on call in case of an emergency
• Experience and understanding of budgetary processes.
• Corporate purchasing systems knowledge, includes generation of purchase orders.
• Excellent organizational skills with a focus on detail
• Strong sense of responsibility and dedication
• Experience with vendor management
• Task completion in a timely manner
• Supervisory experience is required
• Familiarity with Microsoft Office Suite (Excel/Word/PowerPoint) is a requirement

Bonus:

• 2-5 years previous admin office experience preferred
• Associate degree or higher preferred